As the Founding (Technical) Growth Lead, you will work directly with the founding team as one of the first non-engineering (but still technical) team members. This is a unique opportunity to shape the future of kapa.ai and have a significant impact on our rapidly growing business. You'll be at the forefront of managing our customer base, driving commercial success, and contributing to product strategy.
In this role, you will:
Collaborate closely with the founders to develop and implement growth strategies across customer success, product, and business development
Manage relationships with our 100+ customers, serving as their primary point of contact and identifying expansion opportunities
Lead the onboarding process for new customers, ensuring smooth adoption and driving feature usage
Proactively work with customers through regular check-ins, problem-solving, and strategic planning sessions
Collect and synthesize product feedback to inform our product development roadmap and growth initiatives
Work hand-in-hand with our engineering team to address customer needs, enhance our AI/LLM capabilities, and identify new product opportunities
Contribute to overall company strategy, including potential new market segments and product offerings
You may be a good fit if you have:
A "founder-ish" mindset with the ability to thrive in an early-stage startup environment
Good technical skills and comfort with developer tools, APIs, and AI concepts (at kapa.ai everyone on the team is technical, though you don’t need to be an full-on engineer)
Basic coding skills - ability to understand, discuss, and potentially prototype technical implementations
Excellent communication skills, with the ability to explain complex AI concepts to various audiences
Experience in customer success, account management, or similar roles in a B2B SaaS environment
Genuine interest in applied AI and its potential to solve real-world problems in developer tooling
Strong product sense and the ability to contribute significantly to product strategy and roadmap planning
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