German speaking ‘Customer Hero’ at Freetrailer

If you are passionate about talking to and helping customers, if you love to provide the best customer service and if you are good at communication, then you might just be the right person to be our new colleague in Freetrailer’s customer service team.

You will be part of our team of +35 colleagues, where we work together to perform all the varied tasks and inquiries we receive from our customers and colleagues every day. We have the ambitious goal of becoming the best customer service, our TrustPilot rating of 4.8 is our proof that we are on the right journey. It is important to us that all our customers and partners receive the best customer experience when they contact us.

As part of the team, your duties will include:

• Participation in the operation of customer service by email, chat and phone.
• Ensuring that our goals are met at all times.
• Providing top customer service and helping ensure happy and satisfied customers.
  
  

We are looking for parttime colleagues, who find it attractive to work afternoons and weekends.

For the part-time position we expect you to work approximately 15 hours per week, but we are flexible to suit your schedule.

We offer a work model that combines remote and in-office work. The on-boarding will be in HQ in Søborg. We are planning to relocate to Copenhagen in Q4 2024/Q1 2025.

Your profile:

You are passionate, friendly and excited about giving our customers the best possible service and buying experience across different channels, and you constantly strive to make customer service better and better. In addition, you have:

• Experience with customer service.
• Good written and spoken communication skills in German. Furthermore, you need to   master one of the Nordic languages and English.
• A positive attitude.

We offer you:

• An attractive workplace with committed colleagues and well-organised employment conditions.
• An exciting and versatile job with challenges and good opportunities for professional as well as personal development.
• A very good working environment, and the opportunity to become a part of a strong team with a continuous focus on good sparring, development of processes, etc.

Interested and professionally qualified?

If you meet the above qualifications, we hope to receive an application from you as soon as possible. We are looking for a new colleague to start as soon as possible, so we will be continuously inviting candidates for interviews during the application period. We look forward to hearing from you and hopefully welcoming you to our team soon.