Global IT/OT Supporter

Are you passionate about providing top-notch technical support? Do you want to be part of a global team that ensures the smooth operation of critical production systems?

If so, we have an exciting opportunity for you! Join our Production Operations Team (ProdOps) in Ballerup.

Read more and apply today!

Let’s talk about the role
At Novo Nordisk, we are on a digital ride to lead the way in digital healthcare. As part of this ambitious journey, we are seeking talented individuals to join our established ProdOps team. As a Global IT/OT Supporter, you will be part of a global initiative, located in three global hubs (Denmark, China, and Brazil), providing 24/7/365 "Follow the Sun" global support for production critical systems at our Novo Nordisk production sites. Based in Ballerup, Denmark, you will provide support during normal Danish business hours.

As a Global IT/OT Supporter, you will be responsible for providing system support to Novo Nordisk global production sites. Additionally, you will conduct problem management and facilitate knowledge transition between the Global deployment team, Central (ProdOps), and Local Support teams.

In this role you will have the opportunity to:

• Act as 2nd line support for our local site support teams
• Drive incident management and contribute to major incidents
• Conduct problem management – proactive incident handling
• Facilitate knowledge transition between global deployment team, central (ProdOps), and local support teams
• Collect and document knowledge in ITSM ServiceNow tool

Additionally, you have the chance to collaborate with local support teams to identify current and future needs.

Qualifications
To be the ideal candidate for this position you have experience within IT support. We imagine you also meet most of the following requirements:

• A technical background or comprehensive knowledge of IT/OT
• Experience with specifications, design, implementation, operations, and maintenance of system solutions in a regulated industry
• Preferred experience in OT System (Serialisation, eSCADA, PLC)
• Experience or knowledge with Linux server will be an advantage

• Knowledge of ITIL (Incident, Problem, and Change Management), Knowledge Management, Knowledge Centred Service (KCS), GxP, Good Manufacturing Practices (GMP), and Good Documentation Practices (GDP) is advantageous

Additionally, excellent written and oral communication skills in English are essential to collaborate and communicate with internal and external stakeholders.

To thrive in this role, you should be someone who challenges the status quo to find new ways of working, possesses analytical, problem-solving, and decision-making skills. As a person you are able to remain calm, flexible, and adapt to changing priorities while building and leveraging cross-functional partnerships. You are also proactive, detail-oriented, and can work under pressure.

The team waiting for you

If you are a naturally curious team player, you are the perfect fit for our team. The ProdOps Team offers an exciting journey with a steep learning curve, providing you with the opportunity to impact the future support setup. Most importantly, with the right mindset and ambition, you will have numerous career and growth opportunities. If you are ready to embark on this journey and contribute to our mission of delivering life-changing medicines to the world, we encourage you to apply and be a part of our dynamic and innovative team.

Join the Novo Nordisk family

Novo Nordisk is a global healthcare company headquartered in Denmark. For 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that.

We are proud of our people too, and we employ more than 70,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk.

Every day, our thousands of digital experts work in all areas of technology. We navigate the tech spectrum from front-end to back-end, from artificial intelligence to machine learning, and from cloud systems to quantum computing. All to make a tangible impact on lives across the globe. How? Go explore at Novo Nordisk TechLife.

Contact
For further information, please contact ProdOps Service Delivery Manager Salim Khaizaran at [email protected] or Production IT Operations Manager Simon Ørum Pedersen at [email protected].

Deadline

14 February 2025

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.