Head Of Customer Success

We are looking for an experienced and structured Head of Customer Success and Team Lead for our client' Onboarding Team.

This role will sit in the intersection between the client's Platform Offerings and teams throughout Development. You will play a key part in enabling decentralized data product development, enablement of their standards and data governance principles and the enablement of decentralized data ingestion. You will also play a key part in making sure the client has a controlled and scalable onboarding journey and that feedback loops are established between the Platform Teams, the Onboarding Team and the business You will be anchored in company and report into the client' Product Director in the day to day and this role will work closely with and be a part of the client' Leadership Team.

Location: Greater Copenhagen, hybrid.

QUALIFICATIONS & COMPETENCIES

• Strong experience from a similar position as Head of Success
• Strong in building working relationships (internal and external)
• Solid understanding/qualification of Project Management Principals
• Well organised and capable of meeting agreed deadlines
• Strategic thinking with operational focus
• Organizational thinking, planning & adherence to timeline
• Person with good communication skills
• Take own initiatives and ensure for results
• Experience from the pharma industry preferred
• Able to manage a portfolio of internal customers and ensuring that new prospects are onboarded to a platform effectively
• Have a deep understanding of a platform offerings and the ability to guide prospects and existing customers through the funnel from awareness to onboarding to activation
• Able to be accountability for operationalizing the data mesh with decentralized silver and gold product development and decentralized data ingestion
• Professional level of English - oral and written
• Valid EU work permit making you able to start right away

AREA OF RESPONSIBILITY

• Own and manage the existing portfolio of internal customers, ensuring high levels of satisfaction and engagement
• Make sure existing customers are moving forward on their journey and that they are happy along the way
• Develop and implement strategies and processes to maximize customer success and retention
• Act as the primary point of contact for key stakeholders, addressing their needs and ensuring their success with our client
• Lead the onboarding team in guiding new prospects through the onboarding process
• Develop and refine onboarding processes to ensure a seamless and efficient experience for new users
• Champion the operationalization of the data mesh with decentralized silver and gold product development
• Leverage decentralized data ingestion tooling and best practices
• Maintain a deep understanding of the client' platform offerings, features, and benefits
• Communicate the value proposition of the client o prospects and customers at various stages of the funnel
• Own and continuously improve the customer onboarding and adoption processes
• Implement best practices and ensure scalability of processes as the customer base grows

INTERESTED?

Please note that to apply for this position, you must go to our website. We are unable to process CVs sent directly to our email.

If you have questions about the position, please contact us on:

   [email protected]

The position will be closed when we have found the right candidate, and we encourage you to apply as soon as possible. Notice only your CV in English is necessary.

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