Head of Customer Value Delivery

Mercell is the largest public tendering and bidding platform for European buyers and suppliers, dedicated to enhancing connectivity between public buyers and suppliers. We make tenders compliant and easy, while enabling equal opportunity for all suppliers to the public sector.

At Mercell, we're on a mission to revolutionise public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Working at Mercell
At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Your Mission 

The Head of Customer Value Delivery will lead a team of Service Delivery Specialists across four countries, ensuring the successful implementation and integration of our SaaS solutions. This role focuses on driving process improvements, optimizing resource allocation, and ensuring financial control. The mission is to streamline service delivery, enhance project management methodologies, and transition customers toward more self-service models while maintaining high standards of quality and customer satisfaction. The leader will play a key role in aligning team performance with financial objectives, fostering continuous improvement, and collaborating across departments to meet strategic goals.

We see the following qualities as important to thrive and evolve in this role:

• Strong leadership 

• Collaborative and positive mindset and approach 

• Structured and precise 

• Enthusiastic and convincing 

Core Responsibilities  

• Team Leadership & Performance Management: 

Lead and develop a team of Service Delivery Specialists across four countries, ensuring high-quality service delivery and a customer-centric approach.

• Financial Control & Reporting: 

Manage project budgets, ensure financial alignment with company goals, and provide detailed reporting on financial performance and resource utilization.

• Pipeline & Resource Management: 

Oversee project pipelines, allocate resources efficiently, and use data-driven insights for capacity planning and staffing adjustments.

• Project Management & Methodology Improvement: 

Continuously enhance project management processes, implement best practices, and ensure consistent, efficient delivery.

• Quality Control & Continuous Improvement: 

Establish quality control measures, review outcomes regularly, and drive initiatives to improve both customer satisfaction and team performance.

Required Qualifications   

• Experience in leading teams 

• Experience in IT implementations, services, project management and other one off activities

• Fluent in English and at least one of these additional languages: Norwegian, Swedish, Danish and/or Dutch. 

Preferred Qualifications

• Experience leading teams across multiple countries 

• Experience in a similar role in either a PE owned or larger company with complex needs 
  
  

Start date: As soon as possible
Duration: Full time
Workplace type: Hybrid remote
Location: Utrecht, Copenhagen, Stockholm or Oslo
Application Deadline: 30.11.2024. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.
 

What we offer 

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application!

If you have questions for this position, we are happy to chat with you. Please reach out to Maartje Rietsema - Group Director Customer Value Delivery
Email: [email protected]

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.