Head of ProdOps (Production Global Service Desk)

Are you passionate about driving IT/OT support and operations strategies? Do you have the leadership skills to deliver exceptional service to a growing and ambitious customer base? We are looking for a new Head of ProdOps to join our team and lead our cross-functional support operations to delivery 24/7 IT/OT support across our global manufacturing network.

If that sounds like you, read on and apply today for a life-changing career!

The position

ProdOps is a recently established cross-functional team that is responsible for second- and third-level support for critical production IT/OT solutions.

In your capacity as Head of ProdOps, you are responsible for the following key deliveries:

• Develop and implement the strategy for the global ProdOps Service Desk and IT Support services including management of key stakeholders, line managers and employees, prioritization of initiatives, allocation of resources and management of budgets.
• Drive stakeholder engagement and feedback with senior leadership in Digital, Data & IT (DD&IT) and global manufacturing sites
• Define and drive KPIs and management reporting
• Engage in strategic vendor discussions with 3rd party vendors
• Evolve service offering of ProdOps to mirror PS needs in collaboration with your team and customers
• Have direct reporting lines with strategic delivery roles, as well as informally lead a global team of IT/OT supporters anchored across three regions.

The team delivers a 24/7 support service through three global hubs located in Denmark, China and Brazil. Our customers – IT supporters located at our global production sites – rely on the ProdOps team’s expertise and stakeholder network within DD&IT and external partners to efficiently resolve incidents and investigate problems, particularly those that impact production processes.  

Qualifications

We are looking for a candidate who can fulfil most of the following requirements for this position.

• MSc, MBA or similar graduate degree in business administration, engineering, computer science or other relevant fields
• 5-10 years of experience especially within the field of IT Infrastructure Operations, IT Strategies and IT Service Management in global organisations
• More than 2 years of experience within the pharma industry or manufacturing
• Experience leading a Service Desk and IT Support unit in a global organisation, and developing strategies, driving innovation and continuous process improvements within such unit
• Experience in managing senior management stakeholders and effective communication.
• Experience in leading or participating in agile transformations, coupled with strong coaching and leadership capabilities
• Excellent communication skills in English (written/spoken)

As a person you are friendly, open and know that the best results are delivered through a dedicated and diverse team effort. You are a self-starter, curious and a fast learner and are interested in understanding the details without falling in the trap of micromanagement. You are structured and analytical and have a working style that is flexible and team oriented. You have a clear and proactive communication approach, as well as a culturally sensitive and inclusive leadership style.

About the department

As Head for ProdOps, you will report directly to the VP of DDIT Product Supply (PS) Production. DDIT PS Production is responsible for the operations and project delivery for global production IT/OT solutions, spanning from Manufacturing Execution Solutions to Manufacturing Intelligence digital products. You will work closely with colleagues across these technology domains to drive operation and project execution excellence across our global production footprint. Overall, you will join the rapidly evolving and growing DD&IT PS area, where over 2000 employees are working across the globe to revolutionise IT and OT across our production and supply chain domain in Novo Nordisk.

Working at Novo Nordisk

Novo Nordisk is a global healthcare company headquartered in Denmark. For 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that.

We are proud of our people too, and we employ more than 67,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk. Discover the cutting-edge technologies behind Novo Nordisk's life-changing innovations.

Discover the cutting-edge technologies behind Novo Nordisk's life-changing innovations at Tech.life at Novo Nordisk. From AI to quantum computing, our digital experts push bound-aries and make a tangible impact on lives across the globe. You don’t want to miss it.

Contact
For further information, please reach out to Bahast Bakir at +45 3077 5257.

Deadline

5 January 2025.

Applications will be reviewed on an ongoing basis, so you are encouraged to apply as soon as possible. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.