Host/Hostess Copenhagen

What will your mission be? As a Host/Hostess you consistently deliver quality service to all our clients. What will your daily life look like? Hosting: * Support the team in their daily work by offering drinks and refreshments to clients * Accompany clients & VIC in their journeys in the store: support sales team in appointments by searching products in the back of office etc * Present and support client animations and workshops in the store * Share stories and anecdotes about Hermès in relation with the in-store animation * Help clients visit the store by guiding them through Hermès universes Conciergerie: * Provide bespoke and high touch hospitality service to clients in collaboration with the sales team * Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary * Provide information about the neighborhood, store services and other customer inquiries * Give information on current events in the city What will you need to be successful? * At least 3 years of relevant customer facing experience in luxury retail or another high-end service environment * Experience in event management is a strong asset * Capacity to work collaboratively and in fast-paced environment with continuously changing priorities * Ability to provide information about the neighborhood, store services and other customer inquiries * A natural passion for people & service * Ability to adapt to different cultures & a real sense of empathy * A team player attitude to reach a common goal & go the extra mile * Strong communication skills, offering warmth and graciousness in all interactions * Fluent Danish and a very good command of English * To be a quick learner with a strong sense of curiosity What can we offer you? * You will be part of a collective adventure, joining a dynamic team with great spirit and high standards * You will discover a growing house with a strong and family base and responsible values * You will have the chance to build your bespoke career path * You will have the opportunity to bring & develop your own local client network A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.