Inside Sales Manager

ST Engineering Aerospace Solutions is a global company owned by Singapore Technologies Engineering with approximately 9,000 employees. The majority of the MRO (Maintenance & Repair Organization) business is located in Arlandastad where we repair and maintain aircraft components in two workshops with head office in Copenhagen. The employees in the Scandinavian organization , repair and deliver aircraft components to customers worldwide and work in the areas of aerostructure, hydraulics, pneumatics and logistics / warehousing and administration. The company offers complete solutions to its customers on most common types of civil aviation aircraft such as Boeing 737, 747, 757, 767 and 787 as well as Airbus A300, A318-320, A330 and A340. Everything in our business places high demands on documentation, process control and traceability. ST Engineering's Aerospace sector operates a global network of facilities and affiliates in the Americas, Asia Pacific and Europe, providing a wide range of aviation services that include airframe, component and engine MRO, aviation materials and asset management services, aircraft interior solutions, technical vocations and air charter services. We are the largest commercial airframe MRO service provider in the world, supporting a broad global customer base that includes leading airlines, airfreight operators. Backed by over 40 years of experience and track record in the global aviation industry, and a team of 9,000 employees worldwide, we know and have what it takes to keep aircraft flying safely, and further. At ST Engineering Aerospace, our Vision is “To be a Global World-Class Aircraft Engineering and Aviation Services Company.” Our Mission, “We Keep Aircraft Flying Safely,” emphasizes our dedication to safety, quality, and our customers' trust. We are guided by our Core Values of Integrity, Value Creation, Courage, Commitment, and Compassion, which drive us towards excellence in everything we do. If you share our commitment to quality and innovation, you’ll find a welcoming and dynamic environment here. As your global Nacelle partner, we have strategic bases in Stockholm, Baltimore (US), and Xiamen (China), providing you with the potential to grow and develop your career internationally.

Inside Sales Manager full-time in Copenhagen Area

Position Overview: As an Inside Sales Manager, you will play a pivotal role in supporting customer relationships, managing quotes and orders, coordinating logistics, and ensuring seamless sales operations. You will work closely with key customers and ad-hoc clients in the aircraft industry, utilizing your technical expertise and proficiency in SAP, Microsoft Office, and freight management to meet customer needs. This position requires strong language skills in both English and Danish, as correspondence and documentation will primarily be in English & Danish.

Key Responsibilities:

• Customer Relationship Management: Act as a primary point of contact for customers, handling inquiries, providing updates, and ensuring a high level of customer satisfaction.
• Sales Operations:
• Prepare and manage quotes, purchase orders, and customer contracts.
• Review and approve contracts in compliance with company policies and industry standards.
• Collaborate with relevant departments to confirm and monitor contract compliance.
• Freight and Logistics Coordination:
• Oversee the freight ordering process, ensuring timely and accurate delivery of materials and products.
• Liaise with freight providers to arrange shipments, track deliveries, and resolve any logistical issues that may arise.
• Financial and Administrative Tasks:
• Perform financial analysis to support customer pricing and various contract negotiations.
• Track and manage invoicing, payments, and follow-ups to ensure timely financial transactions.
• Prepare necessary reports and documentations for contract approval processes and customer updates.
• Technical Support & Engagement:
• Leverage your knowledge of aircraft industry standards and regulations to address customer inquiries and troubleshoot technical issues.
• Provide technical insights and advice during the customer sales process, supporting accurate and effective decision-making.

Required Qualifications:

• Technical Skills:
• Proficiency in SAP for sales order processing and customer management.
• Good skills in Microsoft Office, especially Excel, for data analysis and reporting.
• Familiarity with logistics and freight coordination, with a basic understanding of aircraft industry standards and technical terminology.
• Languages: English, both written and spoken; Danish proficiency for correspondence as needed.
• Experience: Experience in an inside sales or customer service role within a technical or logistics-heavy environment, ideally in the aircraft or transportation industry.

Preferred Qualifications:

• Strong organizational skills with a high attention to detail.
• Ability to prioritize tasks in a fast-paced, deadline-driven environment.
• Strong interpersonal skills for effective customer engagement and collaboration across departments.

Work Environment:

This role is based in-office Copenhagen and requires occasional collaboration with team members in different locations, especially our workshop in Sweden. Flexibility and adaptability are essential to meet customer expectations and manage occasional ad-hoc tasks or urgent requests. Work hours predominantly between 0600 – 1800, but outside normal working hours can happen.