Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Provide Tier 1 and 2 support to end users, utilizing the ticketing system.
Handle business-critical IT tasks and systems to ensure proper business continuity and productivity.
Enable faster and smarter IT and business processes and procedures for better productivity.
Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly.
Monitor server health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed.
Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments.
Perform routine and scheduled audits of all systems, including backups.
Other duties as assigned.
Requirements
Proven success in an IT support role.
5+ years of experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, and virtualization.
Expertise in analyzing and repairing of virtual server environments.
5+ years of experience supporting end users and endpoint systems.
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