IT Helpdesk and System Administrator lead

About Siemens Mobility A/S Siemens Mobility is a leading provider of innovative mobility solutions, offering intelligent and efficient transportation solutions to meet the challenges of today's urban environments. With a focus on sustainability, safety, and reliability, Siemens Mobility is dedicated to shaping the future of transportation. 

About you We are looking for an experienced all-around IT Helpdesk and System Administrator lead who can lead our internal IT support team consisting of 2 employees while also managing our IT environment. In this role, you will play a central part in the administration of our corporate IT infrastructure and management of our locally hosted IT infrastructure, to ensure that our networks and systems operate optimally. You will collaborate closely with our other IT administrators and the support team to efficiently handle cases in our ticketing system.

Key responsibilities  The role as IT Helpdesk Lead requires you to actively participate, coordinate, and lead our IT support team. Tasks involve:

Ensuring process adherence and PDCA processes.

Handling communication with External IT Service provider.

Prioritizing and handling cases in our ticketing system to ensure timely resolution.

Ensuring that support requests are handled efficiently and professionally.

Identify and implement improvements to support processes.

Your main responsibility as System Administrator will be to ensure effective processes to manage and maintain our IT environment, including servers, networks, and software to fulfill the requirements of the organization as well as Cybersecurity restrictions. This will see you:

Monitoring system performance and security.

Performing maintenance tasks and updates.

Prioritizing and handling cases in our ticketing system to ensure timely resolution.

Documenting system changes and maintenance activities.

Collaborating with our Cybersecurity team to ensure compliance with ISO27001.

Qualifications:

Relevant education in IT, such as IT supporter or data technician.

Minimum 3 years of experience as an IT support team lead or in a similar role.

Proficiency in handling ticketing systems and prioritizing cases effectively with the help from the support team.

Curious, proactive problem-solving skills and ability to work hands on and as part of a team.

Solid understanding of network protocols, routing, switching, and firewall configurations.

Knowledge and experience within cybersecurity and standards eg. ISO27001, IEC62443 and TS50701 is a plus.

Experience with Windows and Linux servers.

Familiarity with virtualization technologies like VMware.

Excellent communication skills in both Danish and English.

Why join Siemens Mobility?  You will be part of a team where everyone is aware that we lift as a team, and it is expected that you are curious and speak your mind. Siemens Mobility is an open and dynamic workplace where professional and personal development is high on the agenda. We offer you good career opportunities in an international working environment with exciting challenges. Our success is created by our innovative and skilled employees, who with their curiosity and high professional skills create new knowledge and help find answers to some of the world's most difficult questions.
At Siemens Mobility, responsibility for the health and well-being of our employees is prioritized. Many employee benefits are offered, including health checks and we work with work-life balance to create mutual, flexible working conditions. We also have favorable pension conditions with health insurance.

Siemens Mobility
Siemens Mobility provides green solutions within transport and logistics in order to ensure a reliable and environmentally friendly infrastructure. Solutions that can handle the challenges of increased traffic in cities, at railways, ports and airports as a result of increasing urbanization. You can learn more about Siemens Mobility .

If you are passionate about IT, want to make a difference in the future of transportation and have the skills and experience, we are looking for, we encourage you to apply for the IT Helpdesk and System Administrator lead position at Siemens Mobility. Join us in shaping the future of mobility!
For more information contact Head of Digitalization & CyberSecurity Jesper Lauge Kilde on mobile +45 20546194 or e-mail: [email protected] will be looking forward to hearing from you!