IT Support

Omada is on an exciting growth journey. We are rapidly expanding, with a clear focus on conquering the Identity Access Management and Governance market. With many new employees joining each month, our Internal IT team is also expanding to meet the evolving IT needs of the business. As an IT Supporter at Omada, you will join a team of skilled IT specialists led by a Team Lead. Your role will involve handling 1st and 2nd level support cases submitted via our ITIL-based Helpdesk system. These cases will cover both hardware and software setups used across Omada worldwide. 

We are seeking an IT Supporter who prioritizes high-quality customer service, excels in troubleshooting, and thrives in a collaborative team of dedicated colleagues. This hybrid position requires at least two days per week in the Alicante office.

Why Omada?

Omada is a fast-growing global cybersecurity software company with offices in six countries and headquartered in Copenhagen, Denmark. We are a Gartner Magic Quadrant leader in Identity Governance and Administration with one of the most advanced SaaS platforms in the industry. Our vision is to “secure the world’s identities”.

The demand for data protection and groundbreaking IT governance solutions is skyrocketing by the day. According to the analysts, IGA is a $10bn market opportunity.  Discounting SME and non-target territories, Omada targets 30% of that opportunity that is growing at 18% CAGR.  We're investing in talent like you to keep our partners and their customers on the path to success. With our headquarters nestled in the heart of Copenhagen and a global presence spanning Central and Western Europe, as well as the United States, we're here to make a lasting impact on businesses worldwide through cutting-edge IT solutions

What you'll do 

• Providing 1st and 2nd level support in areas aligned with your expertise 
• Performing software installations and updates on workstations 
• Troubleshooting and installing systems and applications 
• Administering users and system access, along with other administrative functions 
• Monitoring device and user compliance 
• In addition to these core tasks, you will play a leading role in securing client systems, monitoring installations, and ensuring timely patching of clients according to standard operating procedures. 
• You will be the dedicated on-site IT supporter, ensuring employees have access to reliable and effective IT assistance. While you’ll manage on-site responsibilities independently, you will work closely with our team based in Copenhagen to deliver high-quality IT solutions for all Omadians. 

Your profile 

• You have approximately 2-3 years of experience in IT support, complemented by relevant IT education. 
  Being service-minded, responsible, and flexible comes naturally to you. You thrive in dynamic, fast-paced environments where no two days are alike. 
• Since our systems are primarily based on Microsoft technologies, candidates with hands-on experience in these areas will have a distinct advantage.  
• Strong English communication skills, both spoken and written, are essential.  

Stack:

• Microsoft Platforms and Services: Microsoft Azure, Microsoft Office 365, Microsoft Intune 
• Operating Systems: Windows 11, Windows Server 
• Identity and Directory Services: Active Directory, Entra ID 

What we offer

• Competitive salary & benefits 
• Hybrid work setup
• Support for your ongoing growth & development
• Team-building activities
• Great work environment

MORE ABOUT OMADA

Omada is a modern technology company with a highly skilled and passionate team. We have a strong culture based around Team, which in Greek is Omada!

Omada’s core values are Teamwork, Ambition, Deliver Value in everything we do, and Constant Care. We are seeking long-standing relationships with our employees as we believe in the mutual positive effects these provide. Omada offers flexible working conditions in a modern work environment, and we are an Equal Opportunity Employer.

If this has caught your interest, apply now! We will interview on an ongoing basis and the position will be filled when the right candidate is found.

Omada is an equal opportunity employer and qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

At Omada, we are experts in cybersecurity, taking our customers by the hand, helping them to take identity and access management to the next level. We offer you the opportunity to work with passionate, competent people, experts within their field, in an informal and agile organization with a flat structure. We thrive on being challenged and everything we do is anchored in our core values of ambition, teamwork, constant care, and creating value.

The Omada product is rated as one of the very best in the world by analyst firms like Gartner, Forrester, and KuppingerCole and we have a high focus on keep developing our product to meet our customers’ business requirements.