IT Support Engineer, Denmark

Australian Laboratory Services (ALS) is a publicly listed laboratory-based testing services company that provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation.

The ALS Northern Europe region is a part of the ALS Group. The sub-region consists of approx. 600 employees with laboratories in Denmark, Finland, Norway and Sweden.

Location: Odense, Denmark

About the Position

Join ALS as an IT Operations Support Engineer, based in Denmark, and play a key role in managing and optimizing our IT infrastructure. Your responsibilities will include diagnosing and resolving hardware, software, and network issues, improving system functionality, providing remote technical support, ensuring IT compliance, and participating in local and sub-regional IT projects.

 Specific Responsibilities

• Record and address incidents/service requests, through our helpdesk system.
• Oversee, set up, and maintain server room equipment and IT devices for end-users.
• Set up and monitor backup processes and disaster recovery plans.
• Contribute to a range of IT projects, supporting delivery and implementation. Work closely with other IT teams to ensure cohesive IT operations and project alignment.
• Maintain and update IT-related documentation and work with internal and external auditors and provide necessary IT-related compliance evidence.
• Communicate and coordinate with third-party support and vendors.
• Travel to various locations for on-site resolution of issues not manageable remotely.

About you

Skills and Behaviors:

• Windows clients and servers (physical and virtual)
• Helpdesk ticketing systems (ticket lifecycle, ITIL basics)
• Demonstrated ability to create end-user guides, how-to guides, and technical process guides
• Proven experience in IT support, preferably in a laboratory or ISO-regulated environment
• Familiarity with backup and disaster recovery technologies (e.g., Veeam Backup).
• Office 365 – knowledge including Teams, Exchange Admin & SharePoint.
• Knowledge of Active Directory, including Group Policy Manager
• Strong communication skills with a patient and understanding approach to resolving user issues.
• Willingness and ability to travel to remote sites for IT service provision and maintenance activities.
• A valid driver’s license is required.

Experience and Qualifications:

• At least 3 years of experience as a support engineer within an enterprise environment
• Full professional proficiency in English and Danish is essential.

What can you expect from us?

• At ALS we believe that the people we employ are what makes ALS the great company it is today
• A global network with a lot of peers to support your success in the region
• An inclusive, global company where your opportunity to make an impact is endless

Looking for further details?

• The position is a permanent employment on full time with 3 months trial period.
• Please contact Vasile Trifa, IT Operations Manager Northern Europe, Russia, Central Asia and Arabia, [email protected] , for further details about the position.
• If you think that the position description matches you, we highly encourage you to apply as soon as possible as we will interview candidates continuously.
• Apply by providing a cover letter and CV in English. Mark the application with IT Support Engineer.
• To apply, please send your application to [email protected] no later than February 28, 2025.