IT Support Specialist, Copenhagen

Vivino is the world's largest online wine marketplace, powered by a community of millions of wine drinkers who use the Vivino app to scan and rate more than 500,000 wines every single day.

The global market for online wine sales is expected to grow significantly throughout the coming years, and Vivino will be at the forefront of this growth. Therefore, we need an IT Support Specialist to be our internal IT user's primary contact, ensuring they receive professional, efficient, and friendly support across various channels.

Customer support and focus on communication 
You will be the first point of contact and support for our internal IT users across different countries. Your primary mission will be handling cases and providing personalized support and seamless resolution to colleagues. You will provide support via various communication channels and in person at our Copenhagen office.

As examples of your tasks and responsibilities, you will be responsible for new employees' equipment and replacing existing equipment (device life cycle management). You will conduct user onboarding training (when a new user starts). Reporting to our IT Operations Manager, you will be assigned to Small Continuous Service Improvement projects, like getting a standard AV setup or making SOPs.

Please keep reading if you can prioritize the many IT support tickets coming in, problem-solve the cases you get assigned, and manage the internal stakeholders. As part of the IT department, you will be working towards maintaining a high standard of customer satisfaction rating.

Patient and empathic team player with solid communication skills
While we prefer not to confine individuals within rigid categories, we imagine you will thrive and succeed in this position if you can showcase your experience or aptitude for many aspects outlined below.

You are supportive, readily offering assistance, and fostering a collaborative environment. Your investigative approach allows you to analyze situations and gather relevant information thoroughly. You bring a structured methodology to your work, ensuring tasks are organized and completed efficiently. Simultaneously, you possess the flexibility to adapt to changing circumstances and adjust your approach as needed. Your conscientious dedication ensures thoroughness and attention to detail in all your endeavors. Finally, you will need excellent communication skills in English, both written and verbal.

Working at Vivino
Working at Vivino is challenging, fun, and rewarding. We have an incredible, multicultural, and international work culture where we take care of and look out for each other. We appreciate new ideas and encourage everyone to bring them to the table. We are not afraid to make mistakes—as long as we take ownership, learn from them, and support each other in getting even better. We have much fun at our weekly Friday bar, and Copenhagen's social committee hosts regular events.

Who are we?
TRUSTED BY MILLIONS TO DISCOVER AND BUY THE RIGHT WINE EVERY TIME

Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience leverages community data to suggest personalized wine recommendations for each user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and Apple devices.

We are a fast-paced, growing team with offices in San Francisco, California, and Copenhagen, Denmark. We also have teams worldwide in the UK, Netherlands, Italy, Spain, Germany, France, Ireland, Australia, and Hong Kong.

Our team is passionate about our core purpose - to empower people everywhere to enjoy wine to the fullest. We do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity but as an offering of a cultural experience that was once out of reach for many but is now open to everyone.

Our five core values are:

• Always Strive for Better
• Work Together
• Earn and Offer Trust
• Be Approachable
• Lead with Data

Commitment to diversity and inclusion
Vivino is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status, veteran status, or other characteristics protected by applicable law.

 
Application deadline: March 26, 2025