IT Supporter for Python Installation Support - DTU Compute

We seek a highly motivated and knowledgeable parttime employee to join the Python installation support. 

You'll be responsible for helping students with Python installation, documenting present and future installation issues, and helping them get their first installation running.

You will also be creating installation guides and best-practice documents for people at DTU, students and employees.

Background
DTU has updated the ”Polyteknisk Grundlag” in 2023, where there will be a focus on “computational thinking” in the courses of the polytechnic foundation. 

To support this, Python will be used by all students in Mathematics, Programming, Physics, etc., and all new students will need a working Python environment on their laptops. 

DTU Computing Center has created a Python support unit, where we work towards creating a good experience for new students and generate installation guides and best practices for various environments. The Python support unit is expected to be the de facto standard of Python installation, and you will be able to shape the future of the Python that students learn.

The job

• Assist users in installing Python + packages and resolving any installation-related issues they may encounter.
• Provide support and guidance on the installation process, including package management and troubleshooting.
• Guide users in setting up and managing (Conda) environments, ensuring smooth integration with their existing Python installations.
• Preparing and documenting the future Python environment at DTU.
• Create and maintain installation guides in Markdown and reStructuredText format using the Sphinx documentation infrastructure.
• Stay up to date with the latest "best practices" from the Python organisation (PEPs).

Our expectations of you

• Ability to convey clear and precise information in written and spoken form.
•  Solid knowledge of the Python programming language.
• Being able to work in a structured manner and have the discipline to work independently.
• Working in a team of other supporters.
• In-depth understanding of the Python installation process and experience in troubleshooting related issues on one or more of the 3 supported platforms (Windows, MacOS & Linux).
• Understanding pip and conda and how they are used for package management.
• Experience with Python environments, either virtual (venv or similar) or conda environments.
• Some knowledge of Markdown and reStructuredText documentation files.
• Acquaintance with the Sphinx documentation tool.
• Have a laptop, which will be your working computer.
• Be physically present for a minimum of 9-10 hours weekly at the DTU Python Installation Support location (at DTU Lyngby Campus).

What we offer in return
We can offer a work contract of a minimum of 9 hours per week and flexible working hours to suit your study activities. We expect a higher workload at the start of the semester and a smaller workload towards the end, thus spreading the work hours.

You will work with other students to perform everyday support functions and report to the DTU Computing Center. We will have continuous meetings to discuss often-encountered problems and discuss the future of the Python environment exposed to DTU students.

Salary and appointment terms
Salary and employment terms in accordance with the OAO-S Joint Agreement and the organization agreement for IT employees (Prosa) in the service of the state.

Application and contact
Please submit your online application no later than 6 August 2024 .  Open the “Apply now” link, fill out the form and attach your motivated application, CV and exam certificates. 

If you would like additional information about the position, please contact IT Coordinator Pietro Bortolozzo (22215686) or Head of IT Henning Christiansen (45253002).

Interviews will be hold continuously.

Applications received after the deadline will not be considered.

All interested candidates irrespective of age, gender, race, disability, religion or ethnic background are encouraged to apply.

Technology for people
DTU develops technology for people. With our international elite research and study programmes, we are helping to create a better world and to solve the global challenges formulated in the UN’s 17 Sustainable Development Goals. Hans Christian Ørsted founded DTU in 1829 with a clear mission to develop and create value using science and engineering to benefit society. That mission lives on today. DTU has 13,500 students and 6,000 employees. We work in an international atmosphere and have an inclusive, evolving, and informal working environment. DTU has campuses in all parts of Denmark and in Greenland, and we collaborate with the best universities around the world.