License & Customer service coordinator

Are you ready to take responsibility, create results and make a real difference in a company where your efforts are valued? Then have a look at our open position as a License & Customer Service Coordinator.

About the position

As our "License & Customer Service Coordinator," you will be the primary link between our customers, sales team, and other departments. You will have a key role in ensuring professional handling of our customers’ licenses and customer service-related tasks while supporting important sales processes.
You will work closely with our SOC/Sale Engineers regarding quotes, sales, opportunities and renewals.

Your primary responsibilities and tasks

• Professional handling of customer inquiries with focus on high quality service
• Preparation and quality assurance of manufacturer quotes, offers, and contracts
• Coordination of license deliveries and renewals
• Invoicing and order management through AutoTask and Business Central
• Super user responsibility for our CRM and case management system (AutoTask)
• Booking and coordination of consulting services
• Supporting the sales team in various processes

Your profile

At Dubex, we place great emphasis on community, integrity, and having fun together. This means we have expectations of you, just as you have expectations of us – and in daily life, this is expressed by helping each other as a team while being thorough in everything we do – and between tasks, we find time for a good laugh.

Therefore, we also focus on the competencies you bring and your personal qualities. If you recognize yourself in the following, you are among those we would like to work with:

Professional competencies

• Relevant education in commerce or administration
• Minimum 2-3 years of experience from a similar position
• Documented experience with B2B customer service
• Understanding of processes and ability to optimize through IT tools
• Broad system knowledge and experience with various software platforms (CRM, ERP, license management, project tools, time registration, etc.)
• Fluent in Danish and English, both written and spoken
• Knowledge of IT security and license structures is an advantage
• It would be an advantage if you worked in the distribution chain in your previous career

Personal qualities

• Extraordinary service mindset and customer focus
• You work in a structured, systematic way and deliver high quality
• Good at prioritizing and focusing when there are many tasks
• Enjoy finding smart solutions
• Team player who likes to have fun
• Independent and takes initiative

We offer

You will be offered a fair salary, health insurance and an active staff union, where you, among other things, will be invited to participate in activities outside working hours. For example, we recently held our summer party in a beautiful place in Sjælland, rode mountain bikes and played paintball. Future activities include outdoor theater and indoor golf. You can also look forward to working with leading cybersecurity consultants and equally competent colleagues in a warm and professional environment.

We are a dedicated team and look forward to welcoming a competent and engaged colleague who is willing to make a difference in unity with the rest of us. The highlighted words are three of our four values – the fourth is equally important: integrity.

As a workplace, we strive to be flexible – and there is naturally the possibility to work from home in agreement with the team. The position can be filled full-time or part-time depending on your preferences.

If you have questions, feel free to contact Jesper (manager) or Anne Mette (colleague)

https://www.linkedin.com/in/jesperjersiepedersen/

https://www.linkedin.com/in/annemetteandersen/

About Dubex A/S

With more than 27 years of experience, Dubex is a market-leading Cyber Security Service Provider. We assist organizations in securely embracing digitalization, providing our customers’ business with the peace of mind it needs to move forward every day. We are now looking for a License & customer service coordinator