Who are we?

We are Penneo, and we are on a mission to scale!

At Penneo, we want to build a world where you can trust the way businesses do business.

Penneo combines digital signing and Know Your Customer (KYC) workflows into a single platform that streamlines critical business processes for anti-money-laundering regulated B2B companies.

Founded in Copenhagen and operating throughout Europe, Penneo is fast becoming the go-to platform for companies looking to save time on administrative tasks while ensuring complete regulatory compliance and peace of mind for themselves and their clients.

Following our listing on Nasdaq Copenhagen Main Market in April 2022, we are now more than ever in a position to execute our European expansion strategy and scale our operations to maximize value to our existing and future customers.

Who are we looking for?

At Penneo, we are always looking to forge new long-term relationships with people who resonate with our culture and values and are passionate about getting Penneo to the next level.

Do you want to be part of it?

We are now hiring a Norwegian-speaking Customer Success Student Assistant who will be responsible for onboarding and creating relationships with our Norwegian customers. 

You will report to our Manager of Customer Success, Sander, and have our awesome Customer Success team as your closest collaborators.

The position is a part-time and fixed term (12 months maternity cover) role, based in Copenhagen.

What would be your responsibilities?

For our Norwegian-speaking Customer Success Student Assistant, we foresee the following responsibilities, but you'll have the opportunity and freedom to influence and define them with us.

• Serve as primary contact for assigned customer accounts, building trust and rapport while identifying areas of opportunity
• Ensure the clients know how to use the platform through providing onboardings and training material in Norwegian.
• Review the customer journey, determine how it’s supported, and use a consultative approach to help customers overcome issues and achieve their goals;
• Collaborate, problem-solve, and/or strategize with team members on upcoming customer meetings/business reviews;
• Work with sales and marketing teams to boost customer referrals and develop case studies.
• Help the Norwegian team with Customer Success related projects

What makes you a great match?

We believe that the following traits and experiences are essential for becoming successful in this role, and it is the basis upon which we assess candidates. However, we acknowledge that talent takes many forms, and we would still like to hear from you, even if you don't think you match all the points below.

We expect you to have:

• Strong skills in verbal and written communication in English and Norwegian;
• Analytical and process-oriented mindset;
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
   

Preferred:  

• Experience with customer facing roles
• Worked with other SaaS platforms
• Salesforce and/or Tableau analytics;

About our interview process:

We know that going through a recruitment process can be pretty demanding sometimes, so we want you to know what to expect:

• Call with a member of our Talent Acquisition Team (~30m): introduction to the company, mutual initial expectation leveling.
• Call with our Manager of Customer Success, Sander (~45m): Getting to know each other, assessing for mutual fit, introduction to the impact and goals for the position.
• Collaboration round (~1h): Together with two team members, you will discuss your approach to a problem scenario to assess collaboration fit and ways of working.
• The practicalities (~45m): Closing talk with Manager of Customer Success, Sander agreeing about compensation, starting date, and all other practical details.

All of our interviews can be conducted remotely, scheduled via email and Google Meet for audio/video calls if you prefer.

Best of success with your application!

We are screening and interviewing on an ongoing basis. If you are interested in any of our roles, please do not hesitate to submit your application.

Penneo is an equal-opportunity employer. All aspects of employment, hiring, and promotion are based on merit and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, or expression.

Please be aware that if hired, as part of our Background check, we require a copy of your criminal record. We do that to ensure that we remain a trusted service provider and partner as well as to comply with relevant compliance requirements such as ISO27001.