Onsite Support Engineer

Description Onsite Support EngineerAbout Astellas: At Astellas we can offer an inspiring place to work and a chance to make your mark in doing good for others. Our expertise, science and technology make us a pharma company. Our open and progressive culture is what makes us Astellas. It’s a culture of doing good for others and contributing to a sustainable society. Delivering meaningful differences for patients is our driving force. We all have a significant opportunity to make that difference, working locally in the areas we know best, whilst drawing inspiration from the different insights and expertise we have access to globally and from our innovative, external partners. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division. Our ethos is underpinned by the Astellas Way, comprising five core values: patient focus; ownership; results; openness and integrity. We are proud to offer an inclusive and respectful working environment that fosters collaboration and ownership. Our aspiration is to bring the best brains together, to provide them with world-leading tools and resources and a unique structure that fosters real agility and entrepreneurial spirit. The Opportunity: As an Onsite Support Engineer, you will perform routine IT systems and equipment maintenance and upgrades and provide timely and effective technical support for hardware, software, and networking issues. Working as part of the global team, you will communicate effectively with clients to understand their needs and provide appropriate solutions with exceptional customer service to clients by addressing their technology concerns promptly and professionally. Key Activities for this role:

Providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites.

Installing and configuring computer systems, iPads, iPhones, printers, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently.

Diagnose and resolve technical issues with computers, servers, networks, and other technology components.

Work together with other support teams which are on-site. (e.g Lab support, AV support).

Essential Knowledge & Experience:

Previous experience in a field services or similar technical support role.

Strong knowledge of computer hardware, software, networking, and operating systems.

Proficiency in troubleshooting and repair of IT equipment and systems.

Experience with IT Service Management, Service Desk, and Change Management processes.

Good Knowledge of ITIL, ServiceNow ITSM and Agile.

Fluent in written and verbal business English and Native language.

Education/Qualifications:

Bachelor’s degree in computer science, Information Technology, or related field, or equivalent.

Preferred Qualifications:

Certifications such as CompTIA A+, Network+, or Microsoft Certified.

Familiarity with Microsoft products (e.g., Teams, OneDrive, M365, Server Operating systems, Azure).

ITIL and/or Agile certifications.

Additional Information:

This is a permanent, full-time position in Copenhagen, Denmark.

This position requires you to be 100% on-site / in the office and may require occasional evening or weekend work.

The position may require 24/7 on-call shared with other team members.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.