Part-Time Customer Support Assistant (Danish Speaking)

Would you like to join a growing start-up in the life science industry? Here is your chance
Eupry is looking for a Customer Support Assistant to help us with customer inquiries via phone or email? This is an opportunity to be a part of a growing team in a highly relevant field - so make sure to apply today!

What does a Customer Support Assistant do at Eupry?

As our Part-time Customer Support Assistant, your primary responsibility is to provide exceptional assistance and guidance to customers, ensuring they have a seamless experience with our products and services. Your flexible schedule may include both day and evening shifts, allowing you to connect with customers across different time zones via phone, email. You will be expected to work mostly morning shifts every day, but may be required to cover evening shifts from time to time, instead.

In this role some of your key responsibilities will be to:

• Respond to customer tickets in a timely and accurate way, via phone or email.
• Report product malfunctions
• Work cross-functionally to ensure the correct customer information is communicated

An excellent communicator that is passionate about top-notch customer service

We hope to see you pride yourself on being an attentive listener and good at comprehending the motivations behind people's actions. Your character shines through your tolerance and consideration for others. While you enjoy working in a team, you are also comfortable working independently. Making a positive first impression is important to you, and you firmly believe that you can achieve this by consistently adopting a polite and empathic approach.

Here are some qualities that we are looking for:

• Fluency in Danish and English is required (and any other language is a plus)

• Strong problem-solving skills
• Service-minded with a strong sense of responsibility and ownership
• Must have a working permit in Denmark and residency in Denmark
• Previous experience in a customer-facing role would be advantageous
• Technical understanding of WiFi services is considered a plus

So, if you recognize yourself in the description above or in some of the points below, we would be excited to learn more about you!

Your new Operations Team
Eupry's team consists of over 20 nationalities, all working together on a mission to create user-friendly storage compliance solutions that will significantly improve the way our medicine, food, and other sensitive goods are stored and transported. As a member of the Customer Support team, you will be reporting to the Customer Support Manager.

Why join Eupry?
Currently collaborating with companies like Carlsberg, Arla, Novozymes and AstraZeneca, Eupry is trusted by industry leaders across Europe to deliver the easiest way to monitor storage temperature and humidity. Our "Compliance as a Service" solution takes the whole process into the IoT area, disrupting an industry usually dominated by traditional legacy products.

We have a history of supporting the professional development of our team members and creating an engaging environment for all of our people to thrive in. This means that we will help you face challenges, empower you to become independent, as well as make sure we celebrate your wins!

Have we sparked your interest?
Keep in mind our job openings don't have specific application deadlines and we conduct interviews on an ongoing basis. Please make sure to send your application in English, as that is our company language.