Payments Specialist (relocation to Greece)

Project:

Global Payment and Money Transfer System

Location:

Athens, Greece (Remote, Work from Home)

Relocation Package: 

• 2 Weeks hotel accommodation 
• Flight ticket (inside the EU) 
• Airport Pickup R
• eal Estate Agency fee

Salary:

• Base Salary: 1300 EUR Monthly (paid over 14 months)
• Performance Bonus: Up to 150 EUR monthly

Working Schedule:

• Monday to Friday, 9:00 AM - 6:00 PM
• 40 hours/week (8 hours/day, 5 days/week)

About the Role:

As a Danish Customer Service Specialist, you will be the first point of contact for customers using a global payment and money transfer system. Youll play a critical role in resolving inquiries, troubleshooting issues, and ensuring a seamless experience for users. This is a remote role, providing flexibility while living in Greece.

Key Responsibilities:

• Handle customer inquiries and provide effective solutions via phone, email, and chat
• Assist users in troubleshooting payment and transfer issues
• Provide timely and accurate responses to customer queries
• Follow communication guidelines to ensure clear, effective customer interactions
• Collaborate with the team to improve service quality

Requirements:

• Fluent in Danish (written and spoken)
• B2 proficiency in English
• Eligible to work in Greece with one of the following:
  • EU citizenship
  • Full-purpose & Specific-purpose work permit card
  • Certificate of Protection (refugees)

Benefits:

• Comprehensive Training: 4 weeks of training to equip you with the skills needed for success
• Remote work flexibility from your home in Athens
  
• Friendly and supportive work environment
• Health care benefits and numerous other discounts
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity
  

Hiring Process:

1. Application Review
2. Language Proficiency Online Tests
3. Client Interview

If you're excited to support a global payment system and have a passion for customer service, apply today to join our dynamic team!