Pre-Sales Technical Consultant 2

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role provides technical support and expertise to the sales team and customers.

Key Missions

Technical Customer Consultant – provide technical support to global customers

Do you want to work at the forefront of technology, innovation and payment services? And would you like to make your technical knowledge count acting as the link between our customers and production? 

Then grab this opportunity to take centre stage in a global company that offers complex products and solutions ranging from biometric technologies to digital identity management. 

“You get to work with customers and colleagues from all over the world, as well as all areas of our portfolio – which is ever-changing to meet the rapidly developing technology landscape,” says Morten Reno Larsen, Team Lead.

Welcome to IDEMIA
We are specialists in security and identity solutions and provide a wide range of products and services to banks across the world. At our office in Søborg, 30 experienced colleagues are ready to welcome you to a tight-knit local organisation with a flat hierarchy and a warm and informal atmosphere. 

Here, you will join our Payment Services department as part of a team consisting of approx. 10 database specialists, consultants and supporters. Most have years of experience within their field, and all are eager to help you settle in.

“We share a lot of laughs, which is important because we spend a lot of time together at the office, collaborating and sharing knowledge,” Morten explains.

Provide technical support and manage projects
Working from the office in Søborg, you will be in close contact with our customers, which includes banks and other partners such as Nets. Doing so, you will provide technical support and assist with customer projects e.g., migration to a new chip, implementation of new card types etc. 

Handling technical challenges and working independently, you will:

Deliver technical support in customer projects

Participate in meetings with customers

Provide technical expertise on products and know-how 

Engage in project participation and management

Set up and maintain production profiles in our card production system

Follow up on personalisation orders, prioritisation and customer dialogue

Handle minor programming and other ad hoc IT-related tasks

All-round technical knowledge and project management skills
You are known as a team player who can collaborate with colleagues and customers alike. At the same time, your excellent communication skills and intercultural understanding ensure that you always get your message across.

You solve your tasks independently, but you also never hesitate to reach out for assistance when necessary. Moreover, you have well-established project management skills that enable you to seamlessly shift priorities while maintaining a steady course.

We also imagine that you: 

Bring a bachelor’s degree within IT or project management

Have a 3-5 years’ of experience with similar tasks

Have all-round technical knowledge enabling you to understand our operation

Have programming knowledge and excellent IT skills

Speak and write both English and Danish fluently

Are you ready for your next challenge?
We invite candidates for interviews on an ongoing basis, so do not hesitate to apply.

For additional information, you can reach out to Team Lead Morten Reno Larsen at 4041 0439.

Want to know more?
Joining us, you will become part of a company with a company culture characterized by high levels of flexibility as well as learning & development activities, and you will have daily contact with skilled colleagues around the world.

We place a lot of emphasis on ensuring that new employees become a part of the culture.

Profile & Other Information