Process Manager

Company Overview

Welcome aboard! Established in 1865, our mother company is Sweden's oldest passenger shipping entity with a distinguished history in maritime operations. We specialize in operating passenger services and cruises throughout the Nordic region, and we're deeply committed to sustainable travel and innovative technology. Our focus on providing efficient and reliable transport solutions ensures an exceptional customer experience, while our diversified portfolio includes managing several hotels and properties.

Job Summary

We are seeking a dynamic and visionary Process Manager to establish, design, and implement foundational IT and business processes. This is a unique greenfield opportunity to build processes from the ground up, ensuring alignment with ITIL best practices and setting a strong framework for future scalability and efficiency.

The ideal candidate will thrive in an environment where they can bring structure to undefined workflows, lead cross-functional collaboration, and drive continuous improvement.

Key Responsibilities

• Design and implement IT and business processes starting from a greenfield environment, ensuring alignment with ITIL standards.
• Conduct a comprehensive assessment of current operational needs and identify key areas for process development.
• Develop and document foundational process workflows, policies, and standard operating procedures (SOPs).
• Lead the adoption of ITIL-aligned practices such as incident, change, problem, and service request management.
• Collaborate with stakeholders across departments to align processes with business objectives and IT strategy.
• Establish key performance indicators (KPIs) to measure the effectiveness of new processes and identify areas for improvement.
• Act as a change agent, championing the benefits of structured processes and fostering a culture of continuous improvement.
• Provide training and support to teams to ensure successful adoption of newly implemented processes.
• Monitor emerging trends and best practices in IT service management to maintain a competitive edge.

Qualifications

Education and Experience:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• +5 years of experience in process management, IT service management, or a related field.
• Proven experience in establishing processes from scratch, ideally in a greenfield environment.
• ITIL certification is highly preferred.

Skills and Competencies:

• Expertise in process design, documentation, and implementation.
• Proficient in process modeling tools (e.g., Visio, BPMN tools) and ITSM platforms (e.g., Service Desk+, ServiceNow).
• Strong analytical and problem-solving skills, with a focus on IT and operational efficiency.
• Excellent project management and organizational skills.
• Effective communicator with strong stakeholder engagement capabilities.
• Familiarity with compliance and industry standards (e.g., ISO 20000, GDPR) is a plus.

Other:

• Valid work permit for Denmark is a pre-requisite.

Why Join Us?

As Process Manager, you'll find yourself in a unique work environment that's informal, international, and highly collaborative. We highly value diversity and encourage employees to challenge themselves and acquire new skills. Teamwork and individual contributions are paramount to us, and we emphasize both personal development and professional growth opportunities.

• Be part of a transformative journey to build IT systems for cruise ship operations from scratch.
• Competitive compensation and benefits package including excellent health insurance and life insurance and many other benefits.
• Opportunities for professional growth, including training and certifications tailored to maritime IT.
• Join an open and dynamic work-place where employee welfare and work-life balance is a priority.
• A collaborative and innovative work environment with a direct impact on cruise ship operations.