Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. We are headquartered in Oslo, Norway and have operations across Sweden, Denmark, Finland, United Kingdom, Bulgaria and the Netherlands.
Product Manager
Arendal, Oslo, Copenhagen or Sofia
Puzzel: The Low-Down
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years
Why we’re proud
Key Data Points
What we're looking for
We’re on the lookout for an experienced Product Manager to join the team. Ideally, you’ve worked in CX SaaS and have hands-on experience with a Product Operating Model.
Product Managers sit senior to Product Owners in our organisation, so you’ll need at least 5 years of senior level product management under your belt (and 10+ years' experience in related fields).
We are looking for modern Product Managers with a commercially-driven, customer-centric view of feature ROI to influence the direction of the product development.
What you’ll be doing:
Leading product initiatives that are directly aligned with business goals and focused on driving commercial success.
We’re after someone with solid communication skills, a real focus on the customer, and someone who thrives in a fast-paced, commercially driven environment. If you love driving growth and delivering real value, let’s chat.
The must haves
The nice to haves ➕➕➕
The location
This role can be located in our Arendal, Oslo, Copenhagen or Sofia offices, with expectation of 2-3 days/week in the office.
What’s In it for You?
Puzzel Values
Diversity & Inclusion
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?
We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.
One Last Thing ☝
Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.
Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.
By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.
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