Professional Services Director

Location: Copenhagen, DK

About the role:

We are excited to announce an opportunity for a talented and motivated Professional Services Director to join our team at Auditdata. In this key role, you will play a crucial part in ensuring the delivery of top-notch software services to our valued clients, ultimately contributing to their satisfaction and success.

As the Professional Services Director, you will manage the SaaS services delivery organisation, lead a team of dedicated service professionals, guiding and mentoring them to achieve excellence in service delivery. Your strategic mindset will be put to good use as you develop and implement innovative service strategies that align with our clients' needs and expectations.

Collaboration is at the heart of what we do, and you will work closely with cross-functional teams to ensure a seamless and integrated approach to service delivery. By identifying opportunities for improvement and implementing best practices, you will continuously enhance the overall customer experience and drive customer satisfaction to new heights.

Key Responsibilities:

• Oversee and manage Auditdata Project portfolio incl. capacity, financials, forecasting and reporting

• Act as Auditdata’s senior management representative in large and strategic projects and programs, develop and implement service strategies that drive client success

• Identify and capitalize on opportunities for service improvement and innovation both from a delivery quality, time to value as well as financial performance perspective

• Lead and mentor a team of service professionals to deliver exceptional service

• Ensure and maintain high levels of customer satisfaction through quality service

• Create a healthy performance culture with tangible services KPI’s, performance evaluation, constructive feedback and recognition

• Collaborate effectively with cross-functional teams to ensure coordinated service delivery

If you are a visionary leader with a proven track record of strategic thinking, exceptional leadership skills, and a genuine passion for delivering outstanding services, we invite you to consider this exciting opportunity at Auditdata. Join our dynamic team and be part of a culture that is committed to driving customer success through cutting-edge service solutions.

Your qualifications:

• Experience running professional services team(s) and a portfolio of projects within SaaS deliveries and consulting work to international customers

• 5+ years of managing end-to-end delivery and implementation of software projects to enterprise customers

• Experience building, leading and managing PMO teams

• Experience using different software like Azure DevOps/Jira to handle project deliveries, budgets, time planning and time registrations etc.

• Strong understanding of Agile/PRINCE2/PMP frameworks and principles; related certifications would be a plus

• MsC or BsC degree in related field

• Fluent English written and spoken

You are:

• Naturally curious to understand technical solutions in hearing care industry and how they help improve quality of life for our end-users

• Strong communication and execution skills

• Able to travel worldwide to a customer side

What’s in it for you:

• Long-term, secure engagement in the stable product development company

• High business standards environment

• Great company values and ethics

• Flexibility and flat management structure

• Learning opportunities and professional development (incl. related certifications, paid trainings & courses)

• Hybrid work model

Auditdata is a proud Danish company that delivers software-as-a-service (SaaS) and hardware solutions to audiologists and hearing clinics. Our mission is to enhance the patient experience when they enter a hearing clinic. Our headquarters is in the heart of Copenhagen with offices in Ukraine, UK, Poland, Canada, Australia, USA, and more.

Take part in a culture where personal and professional growth is as important as business growth. Spread throughout the world, our team casts a wide net across many locations, lifestyles, and backgrounds.

Feels like it’s a perfect match to you?
We look forward to your application! (please apply your English CV)

Auditdata is an equal opportunity employer that is committed to create diverse work environment free of discrimination and harassment. We make recruiting decisions based on your experience and skills.