Program Manager

Fuldtid

Permanent

Knud Højgaards Vej 7, 2860 Søborg, Danmark

ID: 2701383

Indrykket for 67 dage siden

Our Business Unit, IDEMIA Public Security, is one of the leading global providers of biometric solutions that facilitate and secure movements, access, and protection.

Purpose

This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements

Key Missions

Manages the customer relation by being IDEMIA's primary point of contact for the customer

Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities

Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work

Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives

Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers

Ensures compliance with customer requirements

Organizes and plans the work according to Program Management System process (DRIVE)

Performs the tollgates reviews

Monitors the KPIs of the Program

Takes care of risk management

Identifes issues or risks in collaboration with the technical project managers

Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management

Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts

Manages contracts management

Reinforce and ensures adherence to contract terms and conditions

Leads programs of high complexity (high complexity: TCV > 5M€, highly demanding new customer or customer know to be unreliable, new products, complex industrial organization)

Profile & Other Information

Qualifications:

Education: Bachelor’s degree in Information Technology, Cybersecurity, Business Administration, or a related field. A master’s degree or relevant certifications (e.g., PMP, CISSP) is preferred.

Experience: Minimum of 7 years of experience in program or project management, with at least 3 years in a cybersecurity-related role.

Skills:

Proven ability to manage large, complex projects with multiple stakeholders.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

In-depth knowledge of cybersecurity principles, practices, and standards.

Experience working with public sector clients is highly desirable.

Proficiency in project management software and tools.

Languages: Fluency in Danish and English, both written and spoken.

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