About the Role
We are looking for a person with passion to join our Global Pure Support Team. The location for this position is Aalborg, Denmark (so, not remote, but onsite most days). Your role is centered around providing fast and accurate responses to clients to solve the challenges they may encounter. To support our clients, we also produce webinars and other types of internal and external documentation.
You must have a very strong command of English – both verbally and in writing. Command of Danish and other languages is an advantage, but not a requirement.
Responsibilities
Joining an entrepreneurial, but global team.
Taking responsibility, building knowledge every day and understanding client needs.
Providing complex support to a demanding audience. We mainly support our customers in writing with relatively few phone calls and video meetings.
Participating and drive ad-hoc projects within client services tooling, quality control and other areas relating to the actual support effort.
Requirements
Passion and persistence for helping people and solving complex problems.
Experience as an IT Supporter or other IT profile is advantage. Another way into the job could be experience in information/content management and flows, e.g. as a librarian, technical writer, data processor or other. We are open to hiring with little or low relevant experience, for example if you have recently finished your education.
You are curious and a fast learner. You have a strong drive in wanting to understand how things work.
Experience in - or passion for - analyzing customer requests to determine the underlying needs, gather the right answers and provide them in a friendly and professional way.
Experience in developing partnerships with key stakeholders. You get things done in a multi-cultural environment. You’re a master simplifier in a complex environment.
Experience in problem solving (structured thinking, analytical, brainy).
Strong work ethic, self-motivated.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer
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