Retention Specialist

About aioss

aioss is a Scandinavian brand on a mission to make healthy living simpler and more enjoyable. We’ve developed an all-in-one supplement solution that builds a strong foundation across vitamins, minerals, fibers, adaptogens, and good bacteria. 

Our goal is to make it easier to live healthy.

About the Role

We launched in July, 2024 and are now looking for a Retention Specialist to join our growing team. In this role, you’ll play a key part in strengthening and creating the world’s best customer experience. Being an aioss user should feel second to none. While your primary focus will be on customer satisfaction, loyalty and retention, you’ll also contribute to parts of customer acquisition via e.g. email marketing.

Responsibilities

• Design and implement customer retention strategies, including onboarding, winback, loyalty flows, unboxing and gifting strategies, etc.

• Create engaging campaigns to convert leads into one-time purchases (OTP) or subscriptions and encourage OTP customers to subscribe.

• Collaborate to ensure the aioss brand and customer journey shine through in all communications.

• Support broader marketing initiatives, particularly through email and SMS campaigns.

• Monitor and analyze campaign performance, adjusting strategies to maximize results.

What We’re Looking For (ordered by importance)

• Mindset: data-driven and experimental, creative problem solver and customer-focused.

• Skills: Proficiency in tools like Klaviyo, Shopify, or similar platforms is a plus.

• Interest: Interest in health, wellness, athletics and longevity is appreciated but not required.

• Experience: Mid-level (2-5 years) professional with a track record in customer retention.

What We Offer

• A fast growing startup where you can take on as much ownership as you can carry - and have a lot of fun.

• Extreme dedication to your professional and personal growth. We want you to learn, grow and stay.

• A dedicated ‘health budget’ on top of your salary. Use it on physio, gyms, saunas; whatever you need to stay healthy.

• Flexible work arrangements. You can be on site at HQ in CPH, but we’re flexible with remote options and hybrid..

Application Process

To apply, please send your CV and a quick cover letter (200 words max). Applications will be reviewed on a rolling basis, and interviews will be conducted until the right candidate is found.