What you will do
Customer Support Manager – lead a cross-border B2B teamAre you ready to manage a team of 11 customer support representatives split between the Nordics and UK with all the cultural diversity that entails? And can you set their direction through harmonization and digitalization in an international group that has never been more closeknit?
“The timing is fantastic – we’ve gone through the rough part of our transition into a more unified setup,You have probably used our products to hang something on your wall at home. But did you know that our world-leading adhesive solutions are used in manufacturing anything from cars to windows? This means that your new team – 4 in Denmark, 1 in Norway, 1 in Finland and 5 in the UK – supports a broad variety of B2B clients.
For the past 2 years, we have made good headway when it comes to optimizing and aligning our processes as well as upgrading our IT setup. But we are still only halfway there and look forward for you to lead the team through the rest of the process.
You get the best out of our people, processes and systems, as you:We expect you to travel to UK about 24 days a year and trust you to plan the duration and timing of each stay as you see fit.
What you will need
Experienced manager with cultural awarenessYou know the ins and outs of managing a team of people who take pride in providing the best possible service experience. And you can easily see yourself navigating in an intercultural environment where people will communicate differently than what you are used to.
We also imagine that you:
You will work from our office in Allerød with international colleagues from Denmark, Sweden, Germany, UK, and even Thailand. We value our social cohesion, and we all make sure to work at the office at least 3 days a week.
And with our lovely canteen, workout facilities and amble parking space, there is plenty to come for – not to mention our supportive atmosphere.
“Even if people are not in the same department, they take proactive steps to help each other out.Then please follow the below link to submit your resume and other required information.
If you have any questions regarding the position, feel free to contact Head of Operations Lynne Nordby at
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