Sales support

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Location:

Role: Sales Support Specialist

Location: remote / Customer Response Centre in Padborg

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them.

Carrier Transicold helps improve transport and shipping of temperature-controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility. Carrier Transicold is a part of Carrier Global Corporation with more than 60.000 employees, a leading global provider of healthy, safe and sustainable building and cold chain solutions.

About the role

We now have a fantastic opportunity for you to join our  Customer Response Center team in Padborg.

In the role as Sales Support Specialist you will coordinate and oversee all activities from the order entry to invoicing, with a high involvement in the supply chain and logistics processes, for a selected group of customers within Scandinavia. You will provide excellent service towards our service partners, customers and internal stakeholders.

You will be successful in the role by mastering IT applications, processes, data and using your analytical and communication skills in a collaborative environment.

Your key responsibilities will be:

Coordinating the entire supply chain of our products (cooling units and spare parts) for selected customers:

• Communication with different functions within Carrier (factories, sales team, service team, workshop in Denmark) as well as our service partners and customers.
• Coordination of deliveries to our partners, customers and workshop.
• Providing detail on availability of parts and products
• Raising orders to our factory / European head office
• Scheduling deliveries to be cost effective, efficient and to match customers’ requirements and conduct weekly check-ins accordingly.
• Raising and sending invoices for finish good sales in a timely manner
• Ensure thorough application of department processes in order to drive key performance metrics.
• Answering customer and internal queries in a timely manner

To be successful in this role you need to have:

• Analytical and administration skills, proven problem-solving skills, detail oriented.
• A digital mindset with process knowledge and understanding. Proficient with Microsoft packages Outlook, Strong skills in Microsoft Excel and PowerBI. Experience in ERP system.
• A university degree in Business Administration, Supply Chain Management, or a related field, or equivalent professional experience
• Ability to communicate effectively internally & externally.
• Fluency in Danish & English.

Our benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• An exciting and challenging position in a team with skilled colleagues.
• Competitive conditions and flexible working day arrangements.
• Good pension and insurance schemes.
• Good Development opportunities.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference. Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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