Senior AV Supporter

Do you have experience and interest in Audio and Video Equipment, and do you want to be in front of one of the very important services for Novo Nordisk? Do you have a ‘can do attitude’, and do you take pride in providing extraordinarily good customer service?

Then keep on reading because you might be the right candidate for this rare job opportunity.

About the team
As primary support responsible for meeting rooms in Novo Nordisk, we are expanding our team in Denmark. You will join as part of our Nordics Team within Global IT Support The team’s job areas are within AV support, Onsite / VIP Support, AV-Live and Vendor- and Asset management. 

We are a virtual team, seated in different DK sites, Sweden and Norway, and collaborate in MS Teams daily. We base our team’s values on trust, collaboration, and knowledge sharing. We are a dynamic team and due to our different backgrounds, skillsets, and responsibilities, we bring a diverse competence pool to the table, which we often use to give different perspectives on our performance and tasks. As part of a global organization, collaboration with other teams across the world is a big part of the job, and we take responsibility for knowing that our way of working needs to be with a global mindset.

The position
As Senior AV Supporter, your primary responsibilities are:

• Incident support of Software and Hardware in meeting rooms
• Troubleshooting and testing 
• Building knowledge base and documentation 
• Think out of the box and keep improving our IT Service 
• Contribute to agile project planning and execution
• Be proactive and have an analytic mindset to spot possibilities 

The daily position is based in Bagsværd, Denmark. However, your work and projects can take you to all the Novo Nordisk sites in Denmark if required. Working hours are flexible within 37 hours, there will be occasional planned evening work hours and off-site events.

Qualifications
To qualify for this position, we imagine that you have:

• A relevant education, such as IT-supporter or AV-technician.
• Documented support background with 5 or more years of hands-on experience.
• Experience with meeting room hardware, features, and structured troubleshooting.
• ITIL / Service management knowledge – preferably foundation certification.
• Experience with agile framework is an advantage. 
• Great communication skills, and you are able to communicate in Danish and English, both written and verbally, on a professional level.

It is important to us that you take ownership and can navigate in a work environment that can at times be hectic where a day sometimes does not turn out as planned. On a personal level, you have a service-minded, positive, and engaging personality as well as a ‘can-do attitude’.

If you have technical flair and you are keen on continuously learning, we look forward to hearing from you.

About the department
By joining Global IT Operations (GITO), you will become part of a strong global community of more than 1500 skilled IT professionals, who are responsible for IT systems, Services, and initiatives in Novo Nordisk, working in a truly global organisation based on agile principles.

GITO Service Desk and IT Support is a unit consisting of multiple teams of highly skilled and dedicated employees located around the world in our sales affiliates and our Global Service Centre. The department is responsible for both 1st level support, on-site support, and single point of contact at the local sites, while also participating actively in product teams in our other product areas such as Digital Workplace and Infrastructure. 

Working at Novo Nordisk
Novo Nordisk is its people. We know that life is anything but linear, and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 40,000 employees. Together, we go further. Together, we’re life changing.

Contact
For further information about the position, please feel free to contact Rasmus Sindahl Dahm, IT Operations Manager, at +45 3448 1500 or [email protected].

Deadline
August 7, 2024

We care about your motivation, but you do not need to attach a cover letter to your application. Instead, please include a few sentences about your motivation to apply in your CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo to your CV.
 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.