Senior Backend Engineer (ML)

Job Title: Senior Backend Engineer (ML)

Experience: Senior/Staff

Company: Fullview

Location: Copenhagen-DK or Remote (no outsourcing)

About Fullview:

Fullview is a rapidly growing venture-backed startup, founded in 2022, dedicated to empowering companies to provide exceptional customer support experiences at scale. With strong support from investors behind successful companies like Pleo, Revolut, Stripe, Wiz, Grafana, Mistral AI and more, we are poised for continuous growth and innovation to help companies deliver faster customer support .

With Fullview's cobrowsing solution, customer support teams from companies like Michelin, First National Bank and Personio, can see and visually guide their customers inside their web and mobile products, delivering a faster and better support experience.

In engineering, we are currently working on a number of ambitious initiatives that are going to take the customer support space to a new level, particularly delivering customers on-screen guidance, step-by-step, fully automated. Our awesome team of 10 engineers, spread across EU, needs help from experienced engineers who are excited about the AI-revolution, find it fascinating to build a product that is being leveraged to support millions of users, value ownership, and are geared towards action with intensity.

What you're going to do:

• Help us further develop and maintain our global SaaS product, leveraging technologies such as .NET 9, Orleans, NodeJS, MongoDb, ElasticSearch, K8s, Redpanda, NGINX and Terraform, among others

• Drive our initiatives, leveraging modern AI for automated customer support, dealing with all aspects of bringing such a solution to life like data-extraction/-preparation, contextualization, CoT, RAG, evaluating top-notch tech for executing on our product vision

• Evaluate options and tools to achieve our goals more efficiently, if applicable by driving PoCs and RFCs shared with the team

• Collaborate closely with the engineering team and founders while also engaging directly with customers through Slack channels, emails or occasional meetings

What we're looking for:

• A minimum of 5+ years of professional software development experience on large-scale distributed systems

• Proficient in at least one of these stacks: .NET (>5), Go, Java

• You enjoy digging into the details of service implementations and continuously help to improve them as the platform grows

• Passion for performance-tuning and efficient resource-consumption

• Code quality and system security aren’t an afterthought for you, and you achieve this through automation, unit testing, and structured code reviews

• You make clear communication a priority and do not refrain from openly discussing thoughts and opinions with a clear focus on solving issues at hand in a pragmatic way

• Bonus points: previous experience at a fast-growing startup that dealt with high-traffic and scaling challenges

What We Offer:

• Competitive salary, equity, and performance bonuses

• ‍ Hybrid work structure with flexible work hours

• Work directly with founders in a flat hierarchy

• VC-backed fast-growing company

• ⛵️ Office at Blox with a great view of the harbour, all the amenities you need

• ️ Bi-annually team offsites