Senior Client Officer with Healthcare Expertise for our Client Organisation

Fuldtid

Permanent

Store Kongensgade 1, 1264 København K, Danmark

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ID: 2877167

Indrykket for 1 dage siden

Senior Client Officer with Healthcare Expertise for our Client Organisation

Are you a curious and experienced healthcare consultant driven by consumer insights? Do you wish to cultivate strong partnerships with our clients? Do you want to become a part of a committed professional community consisting of skilled analysts and consultants dedicated to understanding and supporting our clients’ challenges? If so, we hope to welcome you on our team.

At Ipsos Denmark we are looking for an experienced Senior Client Officer to build new and stronger relationships across our portfolio of healthcare clients, to ensure that Ipsos continues to be seen as a trusted partner, whose advice clients seek out, and to support teams across all of Ipsos to create value through impactful deliverables that drive client action.

Use research as the foundation to develop our clients’ businesses

Ipsos is one of the world’s largest research and consultancy firms, working and partnering with international, Danish companies, including Carlsberg, Lego, Novonesis and Novo Nordisk. You will become part of an innovative and international team, driven by curiosity and our ambition to always challenge our clients back. You will appreciate our work culture based on the respect of others to listen and stay curious of new angles. You will have access to the most advanced and well-designed analysis methods, industry experts, technologies, and perspectives in the industry, and work in collaboration with our network of colleagues and centres of expertise worldwide.

In Ipsos‘ Client Organisation we build and maintain long term, sustainable relationships with our most important clients, both at global and local levels and our vision is to bring the best of Ipsos to our clients and to be the voice of the clients inside Ipsos.

Your key responsibilities include:

As a Senior Client Officer you will be a crucial influencer responsible for developing and nurturing deep, strategic relationships with key healthcare clients, especially in the diabetics and obesity area. This role focuses on understanding client needs, identifying opportunities for growth, and ensuring client satisfaction and retention across all Ipsos markets. You will act as a trusted partner and the primary point of contact for these clients, collaborating closely with internal teams across markets to deliver tailored solutions and achieve mutual business objectives, driving sustainable and profitable growth.

This position demands a strong understanding of our clients’ businesses and commercial challenges and opportunities coupled with a proactive and client-centric approach.

Lead the client relationship across multiple stakeholders internally and externally

Lead client communication, building strong relationships and providing strategic advisory services

Constantly scan for competitor intelligence; map, qualify and target opportunities to unseat the competition

Create account plans, align with other our global healthcare teams to actively use as a roadmap for growth

Understand client needs and transform this into top class client proposals and projects

Help Ipsos teams deliver actionable insights and recommendations based on consumer insights, helping clients succeed in their strategy and marketing decisions

Support internal collaboration and knowledge sharing to assure quality, client management and profitability

Your qualifications:

Our mission is to deliver reliable information for a true understanding of Society, Markets and People. It takes passion, drive and dedication to excel as a Senior Client Officer in our Client Organization. Some or your qualities could be that you…:

Are reliable, empathetic, inspiring, genuinely curious and an engaging communicator with a strong interest in advisory

Likely have 10-15+ years’ experience in the healthcare area, including business and commercial acumen competencies such as: Long-term client relationship management Commercial leadership, including financial and pricing acumen Negotiation skills and ability to partner with client procurement teams Hunter mentality, relentless in pursuit of growth Leadership through influence

Have strong stakeholder management skills and understanding of client environments, commercial issues, and industry structures

Ability to work in an international environment, navigate a highly matrixed organisation and lead and collaborate with senior healthcare experts

Understand Service Line solutions, including new capabilities, to enable opportunity identification

Whilst not necessarily expected to be a research expert, ideally you would have a demonstrable track record of working in these research and/or strategy disciplines: Brand growth, patient journey, innovation, market access, go-to-market strategies, segmentation, social intelligence, etc.

Are fluent in written and spoken English

A unique job opportunity

We value diversity and inclusion and strive to create a culture that embraces and celebrates our differences. We are dedicated to creating an environment where all employees feel valued and respected, can thrive, and achieve their professional goals. These are not just words – in fact, 30% of the colleagues in our local Danish office are expats with more than 20 different nationalities. And many of us has chosen to make a career with Ipsos for many years.

You will join a friendly team with colleagues that are happy to welcome you, support you and teach you everything on the job. You will have numerous opportunities for personal and professional growth through training as part of our Ipsos Academy programme etc.

We are passionate about our work and find a good work-life balance equally important. We offer a hybrid workplace model that mixes in-office and the possibility of remote work to offer flexibility and support to our employees. We also offer support and initiatives around mental, physical, and social health through our Ipsos Cares programme for all our employees.

Make a difference

If you have any questions, please contact Anders Buur Hansen, Chief Commercial Officer / Ipsos Denmark,

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