Senior Client Success Manager

Join our team as a Senior Customer Success Manager and be at the forefront of driving customer satisfaction and retention through strategic partnerships and innovative solutions.

As a Senior Customer Success Manager, you will have the opportunity to build strong relationships with our customers, enabling them to maximize the benefits of our products and services. You will be part of a dynamic team that values collaboration and continuous improvement, working on exciting projects that make a real impact. This role offers growth opportunities and the chance to work with a diverse and highly skilled team.

Your key responsibilities as a Senior Customer Success Manager will include:

• Building and maintaining strategic relationships with our Nordics clients.
• Ensuring clients understand and maximise the benefits of their products and services, as well as developing actions for low adoption and unsatisfied customers.
• Leading service reviews with clients on a regular basis.
• Engaging with internal departments to stay updated on company services and to unblock clients' issues.
• Assisting with product migrations and integrations for smooth transitions on clients' side.

Our company culture values flexibility, collaboration, and continuous learning. We offer hybrid work options, team events, and opportunities for professional development. Our work environment is supportive and inclusive, ensuring that every team member can thrive.

Requirements

You will need the following experience and skills to join us as a Senior Customer Success Manager:

• You must have customer success experience as a strategic and supportive partner in financial services, partnering with small and large customers that are complex with multiple solutions, products, and services across Nordics.
• You should have a customer-centric approach, understanding the needs of the customer and having a customer-first approach.
• You will have excellent communication skills, skilled at influencing and presenting to small and large audiences.
• You need the ability to understand and interpret client/business data in a clear and commercial manner.
• You should have the ability to identify improvement areas and drive or contribute to change accordingly.

FE fundinfo is a leading investment management technology and data company connecting asset managers to distributors in the UK, Europe and Asia Pacific. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.

Benefits

• Enjoy 25 days of holiday with a company pension and industrial injury insurance. 
• Receive a lunch contribution of 15 DKK/day, along with health insurance. 
• Take advantage of sickness leave and comprehensive family leave options, including maternity, paternity, adoption, and parental leave. 
• Access anniversary, wedding, and Christmas gifts. 
• Benefit from versatile/hybrid working and a computer glasses allowance (up to 2000 DKK). 
• Utilize full access to Cashcalc and FE Analytics, and access LinkedIn Learning. 
• Participate in our Community Day initiative. 

In addition, you will have the opportunity to work for a company that values Trust, Connectivity, and Innovation. In line with our core values, you can also expect the following:

• Full LinkedIn Learning access
• A sustainable business that cares for the environment and our communities
• Opportunities to give back to local communities through volunteer days
• Becoming a part of Charity Challenges for raising money for charities selected by employees
• Options to join and lead diversity and inclusion initiatives
• Invitations to office social events and sports activities

Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!