Senior Customer Success Manager

Are you ready to make an impact at a fast-paced SaaS startup transforming the FinTech + RegTech space? We’re seeking a Senior Customer Success Manager to own strategic customer relationships, lead complex implementations + shape the future of our Customer Success team.

In this role, you’ll thrive in a dynamic environment, working closely with enterprise customers to ensure seamless onboarding, foster strong relationships + help them maximize the value of Avallone’s solutions. You’ll use your experience from e.g., a large(r) organization to also design + optimize our customer success processes - bringing structure + fresh ideas to our growing team.

Roles + Responsibilities

• Lead onboarding + implementation for enterprise customers, including technical integrations like APIs, with tailored project plans that align with customer goals.

• Manage internal + external stakeholders, collaborating with IT teams, project managers, executives + Avallone’s Product, Sales, Engineering + Financial Crime Prevention teams.

• Act as a trusted advisor, guiding customers on best practices + supporting their success with Avallone’s platform.

• Advocate for customers by sharing feedback with internal teams + influencing our product roadmap.

• Analyze outcomes, improve processes + develop SOPs + templates to enhance our Customer Success function.

Ready to help drive success for our customers + shape the future of Customer Success at Avallone? Let’s connect!

Requirements

• 5+ years of experience in customer success or project management within SaaS, with expertise in financial crime prevention + strong stakeholder management.

• Exceptional communication skills, adept at engaging with stakeholders from IT teams to C-suite executives.

• Strong presentation skills with the ability to simplify complex concepts into clear, compelling slides.

• Customer-focused, empathetic + skilled at solving pain points.

• Strategic thinker with hands-on execution to achieve goals.

• Thrives in fast-paced environments with shifting priorities.

• Experience managing renewals + driving account growth.

• Curious, driven + quick to learn.

• Team player with a proactive attitude.

• Fluent in spoken + written English.

Bonus points

• Experience with RegTech / FinTech SaaS software.

• Knowledge of compliance / financial crime prevention.

• Worked within CS at successfully scaled start-up(s) (from small to large CS teams)

• Technical know-how with integrations + APIs.

• Fluency in additional European languages.

Why Avallone?

At Avallone, we’re on a mission to help businesses tackle financial crime + simplify compliance. Join a passionate team, work with leading enterprises across Europe + shape the future of Customer Success at a fast-growing, venture-backed startup. 

Ready to make an impact? Apply now at Avallone!