Senior Customer Success Manager

At Contractbook, our vision is to create the new era of contracts. We believe that contracts should be more than static documents – they should be dynamic, connected, and easily accessible. Our mission is to make contract data accessible and actionable for small and medium-sized businesses all over the globe. By empowering teams to build better, future-proof contracts, we are helping businesses of all sizes navigate the increasingly complex world of contract management.

We are building a harmonic group of unselfish team players. We do not allow brilliant jerks, even if it means that we miss out on some talented people. What is essential for us is that you fit into our culture and show openness, ambition, and motivation. In return, we will facilitate an environment where talented people can learn, grow and boost their careers, so please join us in creating the new era of contracts.

Introduction

You will be the driving force behind delivering value from day one—leading onboarding, renewals, and expansion efforts. You will own your own portfolio of key customers. 

You will work on strategic projects that will improve the team's efficiency and the company's NDR.

You’ll collaborate with sales, support, and product teams to ensure customers get the value they deserve while shaping our customer success strategy. 

This is your opportunity to continue shaping customer success from a cost centre into a powerful revenue engine while contributing to the growth and innovation at Contractbook.

Ready to make an impact?

In this role, you will:

• Take ownership of your own customer portfolio, guiding them through the onboarding process and driving first value, adoption, expansion, and renewals.
  
• Influence the direction and implementation of customer success at Contractbook, leveraging your experience and insights to contribute to the innovation and success of the team
• Work with the sales team to ensure a smooth handoff and alignment on customer needs.
  
• Coordinate with customer support to resolve customer issues and improve the onboarding experience. 
  
• Collaborate with product to align customer success with product roadmap

We are looking for someone with:

• Relevant experience within SaaS, focusing on owning revenue in the company, including areas like retention, expansion, and NDR growth.
  
• Experience managing mid-market customers 
• The capability of building and maintaining strong and long-term customer relationships focused on value creation, taking customers from onboarded to expanded, and engaging key clients effectively.
• A commercial mindset and the ability to spot opportunities that expand the Contractbook footprint within the customer while adding value.
• A passion for innovation and a desire to be part of a young organisation that envisions a world where customer success, sales and product are tightly aligned, contributing to the best possible customer experience.
  
• Technical experience and working with large number of SMBs 

We offer:

• Opportunity to work within a company that applause innovation and thinking outside the box
• Chance to meet fantastic people in a truly international environment

• Possibility of working with some of the best companies from all over the world

• Opportunity to take part in the new era of contract management

• Chance to take ownership of projects and grow your customer success skills.

Application:

Who is better to tell us more about you than you? 

We hold interviews on an ongoing basis, meaning you should apply sooner rather than later to ensure we get you in the loop. We look forward to hearing from you and want to have you start as soon as possible because we want to get going!

Recruitment process: 

1. Initial phone conversation with Viktor, COO and Founder.
2. First interview with Stine Smed, Lead CSM (30 min)
3. Case Study with Stine and Philip, CSM Manager. (60 min + prep time).
4. Talent Test with our COO, Viktor and CXO, Jarek (60 min + 30 min prep time).
5. References.
6. Contract negotiations, and you're hired!

About Contractbook

At Contractbook, our vision is to change the way people work. We are building the new era of contracts. We believe that contracts should be more than static documents – they should be dynamic, connected, and easily accessible. Our mission is to make contracts straightforward. By empowering teams to build better, future-proof contracts, we help businesses navigate the complex world of contract management.

We’re building a supportive environment where motivated, team-oriented individuals can learn, grow, and boost their careers. Join us in redefining contract software!