Senior Specialist - System Management

We are looking for a customer oriented serviceminded strong communicator to join our 2 nd level application support team for the eID electronic identification solution MitID

MitID is critical infrastructure in Denmark developed in collaboration between the Danish state and financial institutions to have a single solution working across public and private sector MitID has more than 52 million users in the 595 million Danish population

In your daily work you will engage with customers as well as a lot of highly skilled colleagues among us like developers testers and architects working in the MitID project

You will be joining a team of five colleagues where we deeply value open communication collaboration and mutual respect While we are dedicated to excellence we also believe in having lots of fun along the way

Key responsibilities and tasks

Delivering expert application support for microservicesbased application

Seamlessly collaborating with enduser support and development teams to ensure timely technical and business case resolutions

Exercising comprehensive endtoend ownership for assigned cases

Meticulously troubleshooting and analysing existing cases to uncover trends and patterns

Ensuring strict compliance with both internal team obligations and contractual commitments

Efficiently managing the backlog and enhancing the knowledge base through detailed documentation

What makes you the best person for this job

Fluency in Danish and English is a must for both written and oral communication

Were looking for someone with 23 years of handson experience in Java Net or C so you can hit the ground running

Being comfortable with Oracle DB SQL queries and everyday operating systems like Windows and Linux is crucial

Have you ever been the goto person for supporting mobile or web applications Thats precisely the kind of experience we need

Familiarity with the ITIL framework is a plus but if youre not familiar yet well help you get up to speed

Some familiarity with ServiceNow or similar ITSM tools or Atlassian tools like Jira or Confluence would be fantastic

What makes you the best person for this job

Having excellent analytical and investigational skills

Being able to thrive in a busy fast paced environment and keep a level head during peak hours

Having a strong will to find a solutionworkaround for the incidentissue at hand in record time

Being selfdriven while having a proactive attitude

Excellent communication and cross functional collaboration skills