Service Account Manager

Location: Jutland, Denmark

Function: HV GCSS
Requisition ID: 1029589

Meet The Team

Denmark is a key country for Hitachi Vantara, with an established and successful team. Our Danish Services group work closely with our customers day to day and ensure satisfaction and success with our market leading data management and storage portfolio. Within this team the Services Account Manager (SAM) is aligned to key strategic accounts - in the case of this hire one of our largest Enterprise Accounts based in Jutland.

What You Will Be Doing

Acting as the single point of contact between the Hitachi Vantara service organization and the customer teams, you drive value for both the customer and Hitachi by proactively addressing customer needs and developing a strong relationship with key individuals in the customer’s organization. You bring the technical knowledge to work with customer teams on day-to-day management of the estate as well as the strategic and relationship management required to plan, forecast and deliver changes.

Responsibilities:

As the single point of contact, SAM responsibilities range across the entire customer lifecycle, from pre-sales and implementation to escalations and other service-related issues providing oversight and guidance.

What You Will Bring To The Team

The SAM role is a hybrid – it is critical that individuals have a mix of account management and hands on technical skills. 

Account Management:

You should be comfortable reaching out to new people within the customer’s organization and establishing connections - maintaining relationships and building new ones. Whilst this is not a sales role you will be comfortable in sales meetings and other sales situations, and be able to discuss products, services, and solutions with the customer.

Technical skills:

You bring a strong knowledge of the storage industry, products, and solutions. You have the technical ability to build customer facing reports, create implementation plans, coordinate installs, and monitor product health throughout escalations. A SAM should be comfortable pulling technical data from a customer’s system as well as monitoring trends or irregularities in the data. From time to time the SAM must be able to work off normal hours to help in the coordination of client activity 

Qualifications:

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Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.  Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.