Service Engineer

Do you have a strong technical background and a passion for solving complex customer challenges? Are you looking for a role where you can provide expert guidance, enhance service capabilities and ensure the effectiveness of the global service organisation? Then this opportunity is for you!

DEIF A/S is a worldwide leader in power efficiency, and we are on a journey to make a real difference in the world. We pursue an ambitious growth strategy and want to be a global trendsetter in power efficient products and solutions. We want to be the go-to partner for efficient power management, renowned for our intelligent platforms and smart solutions.

About the job
We’re currently looking for engineers to join the Global 2nd Line Service Team in DEIF. In this role, you’ll serve as the primary technical expert, providing top-tier support to customers, partners, and internal teams. Your role will include consulting customers and partners in pre- and after-sales activities in complex cases, driving service improvements, and ensuring close collaboration between Service and Sales.

"This role is perfect for someone who enjoys tackling complex technical issues while mentoring and sharing knowledge with colleagues and other stakeholders. You’ll serve as the primary point of contact for intricate inquires, and act as functional driver for larger development projects" explains Daniel Sandgaard.

Main responsibilities and tasks

• Provide expert technical support and troubleshooting for complex customer cases
• Build structures (tools and ways of working) and foster global cooperation between teams and empower regions
• Manage big troubleshooting issues and drive product quality issues through R&D and suppliers
• Cooperate with Product Management and R&D to ensure feedback loops from markets
• Manage the development of new products from a service perspective and anchor the knowledge in all our subsidiaries
• Strengthen cooperation between Service and Sales and engage in pre- and after-sales activities

The preferred working place is based in Skive, Denmark. Danish language skills are an advantage but not required. If you bring a lot of relevant experience, we are also open to hire in a hybrid or remote setup.

What you’ll bring

• A background in electrical engineering, marine engineering or similar
• Some experience in a role as Service Engineer, Application Engineer or similar
• Experience with Power Management, PLC programming and/or with protection devices will be an advantage
• Fluent to speak and write in English
• Strong interest in using various digital tools

As a person, you thrive in a collaborative environment and are comfortable navigating complex technical challenges. You take initiative, embrace ambiguity, and stay resilient when handling demanding service cases. Most importantly, you have a strong drive to help customers succeed and a passion for continuous learning.

How to apply
Send your application and CV as soon as possible on our website https://career.deif.com/recruitment/job-openings/. We expect interviews to be conducted on an ongoing basis.

If you want to learn more about the position, feel free to contact Vice President, Alexander Gröber on e-mail [email protected]. 

“We would like to prepare you for applying for the position. Therefore, we offer you a free online course which enables you to write a good application. The duration of the course is approximately half hour, but you can easily browse and choose the content that makes most sense to you. The purpose is to give you the opportunity to succeed – even before you start. Sign up for the course here: https://hrcaseforum.simplero.com/page/192181-deif-applicant”