Service Partner Manager

Do you want to handpick and onboard quality service partners facilitating quality services to our thousands of lovely international hosts on our platform? Take part in Landfolk's expansion strategy scaling our services and making it attractive to rent out a holiday home across markets.

Landfolk is a vacation rental market place where travelers hand pick all holiday homes. Oftenly hosts are in need of different services such as cleaning in order to share their holiday homes with Landfolk guests. Therefore we are looking for a service partner manager capable of leveling up our service partnerships across markets—a team player with a commercial, operational and relational mindset building up our digital marketplace.

We are looking for

As a service partner manager, we need you to convey the essence of our brand to expand our service partner portfolio across markets. We are building a premium, curated holiday home experience for hosts, guests, and service partners through our three-sided marketplace, and offering different services makes us a brand differentiator in the industry.

Landfolk provides our Danish hosts with cleaning services through a network of partnerships with cleaning companies. We want to scale this service offer across all markets as well as facilitating new services.

Your daily work includes negotiation of prices and conditions as well as securing capacity for existing products and service partners. In addition, you will work with product development and collecting user insights, as well as reaching out to new service partners and maintaining contracts.

We expect you to be a people person who thrives in a dynamic environment and a person who would love to take charge of building our service concept through service partnerships including cleaning companies, concierge services, gardening etc.

You are

• Skilled at building and maintaining relationships internally as well as external

• You collect energy in working with people find outbound work and communication fun and challenging

• Expertise in conveying our brand values and conditions

• Structured around your targets and KPIs: planning meetings, follow-ups and weekly check-ins with your manager evaluating processes and targets

• Not afraid to dive into a lot of different projects and try new things - the “startup way”

• A colleague who works independently

• You’re motivated by relations and reaching your targets

• Fluency in English is essential, and speaking Danish, Swedish and/or Norwegian/Italien/french is a major plus

Why choose Landfolk?

This is a chance to join an ambitious service team, where we value leveling up on support initiatives on a daily basis. We are service at our core, and this is a workplace where you’ll take on responsibility from day one and have the opportunity to set directions to scale our service partner expansion.

Story of Landfolk

Landfolk was established in 2021 by seven co-founders, including seasoned digital entrepreneurs specializing in marketplaces (e.g., Gaest and Airbnb). Today, we employ a team of approximately 50 people and are headquartered in Aarhus. With solid investors like EIFO, Heartland and SEED Capital, our international expansion is fully underway, with a current focus on Norway, Sweden, and Germany, and with plans to expand into Southern Europe very soon.

Becoming part of Landfolk means playing an important role in a startup with high ambitions, where everyone works hard and has fun at the same time. We believe it’s important to spend our time on things that matter, with a good balance between work and personal life.

As a service partner manager at Landfolk, you’ll feel the energy of a thriving and growing company where you are given responsibility and the chance to make a real difference for hosts, who love to share their holiday homes in all our markets.

In short, here’s what you can expect from us

• Join a team of skilled individuals with experience from Airbnb, covering technical, business, design, community, and communication expertise, so you’ll always have someone to collaborate with.
  

• Be part of a flexible workplace where we prioritize a positive work environment and enjoy great perks at our beautifully designed office - like a delicious lunch program, social events, great coffee, snacks, and trips to holiday homes.
  

• We have fun and always support each other. The Guest & Host Care team plays a central role in the company, so expectations are high and highly valued.
  

• You can work from our lovely office in Aarhus

The practical

The full-time position is based in Aarhus. Since we aim to hire as soon as possible, we will conduct interviews on an ongoing basis. We would like to receive applications no later than the 1st of November 2024.