Service/Project Delivery Manager

Service/Project Delivery Manager

team.blue is seeking an experienced Service Delivery Manager who can ensure high service quality, effective project management, and strong customer relationships. In this role, you will be a key figure connecting the business's internal team deliverables with the customers.

About team.blue

At team.blue, we make online business simple.

We create digital solutions that support companies' needs for scalable and secure hosting environments. Through our brands (ScanNet, Curanet, DanDomain, and Simply.com), we deliver solutions within web hosting, cloud services, Microsoft 365, virtual data centers, and CMS systems to over 250,000 Danish customers.

Our Solutions team, consisting of 12 skilled employees, manages our top 400 customers, and this is where we need your expertise.

Your responsibilities:

• Be the primary contact for your customers, ensuring a high level of communication, especially during critical incidents or projects.

• Coordinate technical solutions, acting as the link between internal infrastructure teams, external suppliers, and the customer. You will ensure that projects are delivered according to plan, from technical setup to final handover.

• Manage service deliveries, ensuring compliance with contractual obligations and facilitating smooth collaboration with third-party suppliers.

• Take ownership of complex system setups, including configuring and migrating large environments using Microsoft technologies like Active Directory, DNS, RDS, and SQL.

• Lead migration projects, planning and executing them in close collaboration with customers and stakeholders, making sure the delivered solutions align with customer requirements.

• Act as the Service Delivery Manager for managed services clients, ensuring their hosting and infrastructure needs are met.

• Identify opportunities for expanding services, working closely with customers to ensure that their growing IT needs are supported by scalable, future-proof solutions.

Your profile

To thrive in this role, you’ll need both technical knowledge and project management skills:

• Technical background: Practical experience with IT operations, including system setups and migrations in large environments. A solid understanding of Microsoft technologies (Active Directory, DNS, SQL, VMware, and virtualized environments) is essential.

• Project management experience: You have managed IT infrastructure projects from start to finish and are comfortable leading both technical and non-technical stakeholders.

• Customer relations: Building strong relationships with customers comes naturally to you, and you excel at understanding their needs and aligning them with technical solutions.

• Communication skills: You’re proficient in Danish and English, both written and spoken, and can communicate effectively with technical and non-technical audiences.

• Personal attributes: You are proactive, structured, and strongly customer-oriented. You have the ability to manage multiple tasks simultaneously and work efficiently. A sense of humor and social engagement will be a plus 😊

Why team.blue?

• Development opportunities: You will have the opportunity for both professional and personal development in a dynamic work environment. We believe in freedom with responsibility, and you will have the chance to shape large parts of your own workday.

• Collaboration and culture: You will become part of a strong technical organization consisting of dedicated colleagues who work closely together to create value for our customers. Our company culture is characterized by quality, collaboration, and a focus on delivering solutions that make a difference.

• Global perspective: With cooperation across national borders, you will have an international dimension in your work, where you will have the opportunity to work with colleagues, suppliers, and partners from abroad.

• Benefits: We also offer a fixed salary package, pension plan, and health insurance, as well as employee benefits such as fitness and massage.

Right to work

At any stage please be prepared to provide proof of eligibility to work in the European country you are applying for.

Unfortunately, we are unable to support Sponsorship Visas.

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

“At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.”

Work location: team.blue Denmark A/S, Højvangen 4, 8660 Skanderborg