Situation Manager

Join Novo Nordisk and our Global IT Support! We are seeking a dynamic and talented Situation Manager (SM) to play a crucial role in ensuring the delivery of the best 24/7 IT service.

Are you ready to take on this challenge and become part of an innovative team who spend their daily life thinking outside the box?

If yes, apply today to start your life-changing career at Novo Nordisk!

What will you be doing?

As a Situation Manager your primary responsibility is to manage major and critical incidents across a wide range of technologies at Novo Nordisk, working closely with a split team led by a Senior Major Incident Manager and the Global OE Operational Manager.

You also have the opportunity to:

• Proactively address lower priority tickets to prevent potential issues from escalating.
• Contribute to the ongoing development, improvement, and optimisation of operational stability.
• Ensure that all tasks are executed in compliance with internal and external regulations and quality requirements.
• Deliver timely and effective communication to stakeholders.
• Collaborate with vendors, line of business customers, and management teams at all levels of the organization.

The role is located in Bagsværd, Denmark, with working hours both within and outside the standard Danish working hours. There is also the option to work from home. Anticipate being on call for approximately 4-6 days per month.

Which competencies to bring?

We realise that few people are experts at everything, but if you have a positive mindset and eagerness to learn combined with a structured approach to work, then you could be the person we are looking for.

Additionally, to be successful in this role, we imagine you:

• Have an analytical way of working to achieve a comprehensive overview of a given situation and ability to identify patterns and support them with factual evidence.
• Have a good technical understanding of IT and passion for this area.
• Have proficiency in leadership and capability of taking charge and providing direction, especially in high-pressure situations.
• Have a practical and inquisitive approach to work.
• Are skilled in building relationships and stakeholder management.

Knowledge or experience in situation management or a related field is advantageous and will be a plus.

We believe the right mindset and personal skills are crucial for success in this role. Therefore, you could be our ideal candidate if you demonstrate a strong drive for continuous improvement, alongside being highly motivated, proactive, and resilient. Commitment to personal and professional growth, as well as openness to feedback, are also beneficial.

Feeling overwhelmed by job requirements and doubting if you're 100% qualified? Don't let it stop you! We encourage you to apply anyway, as your profile could surprise us and fit our needs better than you think. So, take the leap and submit your application.

The team waiting for you

Global IT Support (GITS) is part of the Digital Data & IT (DD&IT) organization, with employees based worldwide. At DD&IT, we work Agile, and within the GITS Product Area, we have three products and ten teams driving global operations. Our products cover End User Support Experience, Operational Excellence, and Regional IT Services.

By joining DD&IT, you will be part of a global community of over 1,200 skilled IT professionals responsible for IT systems, services, operations, and platforms at Novo Nordisk.

Every day, our thousands of digital experts work in all areas of technology. We navigate the tech spectrum from front-end to back-end, from artificial intelligence to machine learning, and from cloud systems to quantum computing. All to make a tangible impact on lives across the globe. How? Go explore at TechLife at Novo Nordisk.

Working at Novo Nordisk

Founded in Denmark in 1923, Novo Nordisk has become one of the world’s leading healthcare companies. At Novo Nordisk, we are committed to driving change to defeat diabetes and other serious chronic diseases. To fulfil this purpose, we pioneer scientific breakthroughs, expand access to our medicines, and work to prevent and ultimately cure disease. That said, we are anything but linear.

With us, your skills, commitment, and ambition help us change patients’ lives worldwide. In ex-change, we offer you a rewarding and purpose-driven culture with talented and diverse co-workers. Therefore, your professional and personal development is essential for us, and in Novo Nordisk, the sky is the limit for career opportunities.

Any questions?

If you have questions please reach out to Martin Victor Ginda at [email protected] or Lennart Qvist Norén at [email protected] (available for contact until 20 December).

Deadline
5 January 2025

Please note that due to holiday season we expect to conduct interviews in January 2025.

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.