Store Manager, CPH Airport

WE ARE LOOKING FOR AN EXPERIENCED STORE MANAGER TO JOIN OUR RETAIL TEAM FOR OUR AMAZING STORE IN COPENHAGEN AIRPORT!

You will be an ambassador for GANNI. You will work within our beautifully curated stores. The GANNI culture is based on a learning and results-driven mentality. Where everyone is united by a common purpose.

As a GANNI Store Manager, you will lead and inspire your team to always deliver service that is seamless, efficient and dedicated to the client’s needs, and be a true ambassador for the brand both within the store and when out of the store.

You will secure excellent customer experience for every visitor we have in the store, and ensure your team is fully equipped to master the ceremonies of the GANNI universe. You will guide, inspire and bring out the best side of all our GANNI girls, and work with the store team to secure operational excellence of the store to deliver smooth and seamless client experiences -every time.

At GANNI we strive for customized experiences and valued relationships with our clients. Through intelligent clienteling tools, you will drive business, relationships and community to your store, and build your own portfolio of special clients where private stylings require your talent for styling and eagerness to accommodate your client's needs. You’re motivated by achieving targets, both in value and KPIs, and you utilize all the intelligent tools we have available, built around an OMNI channel business model, where missing a sale is never an option. You are confident, while using your talented network of fellow Store Managers across Denmark and Scandinavia. You explore options to achieve your objectives, and use your creativity and proactive mindset, to explore opportunities and new ways to drive retail excellence to the next level.

You don’t mind using your network, your knowledge about the city and personal experiences to always go that extra mile for a client and for the business. We host in-store events, and parties and we socialise with clients, neighbors and professional networks - it’s a GANNI community. Being a GANNI ambassador doesn’t stop by the doorstep. Being a GANNI ambassador is a state of mind.

If you are a true fit for this role we can’t wait to hear from you! We are interviewing ongoingly and we are looking for a candidate with the ability to start as soon as possible.

KEY RESPONSIBILITIES

STORE

• Achieve budgets and KPI targets, analyze performance and take relevant actions on areas of improvement, and follow up when necessary
• Report and align business priorities together with Retail Country Manager within deadlines provided
• Setting daily, weekly and monthly expectations of store results and individual team performances and following up persistently to ensure quality outcome
• Organize and provide effective training and workshops with the team using tools provided by GANNI Headquarters

TEAM MANAGEMENT 

• Lead by example, coach, motivate, inspire and challenge the team in order to optimize Store performance
• Ensuring all team members are fully trained on collections, following theGANNI standards, selling ceremonies and GANNI values
• Organizing qualitative staff meetings as needed to secure high performance 
• Planning store schedules productively, and secure proficient cost spendings
• Recruitment, onboarding, development and evaluate team members in a timely manner and ensuring GANNI HR policies and procedures are met at all times

OPERATIONAL

• Ensure operational excellence at all time, both front of store and back of house, storefront, easy to navigate at all time for team members and store visitors
• Responsibility of profit and loss costs and take measures where needed
• Responsibility for all operational and commercial activities, including handling deliveries, RTW, sale implementation, till procedure, returns processing, claims processing, and omnichannel procedures (fx. BOPIS, EA, BOSFS)
• Organization and implementation of in-store events together with the Marketing team and Area Manager’
• Ensure all VM guidelines are put in place and follow up regularly on standards with VM management

PROFESSIONAL QUALIFICATIONS

• Solid and proven management background with at least 5 years of store management and team-leading experience
• Experience with leading, motivating and providing sales training to staff members
• Strong customer relations and significant CRM experience background
• Experience working within a high-end retail brand within lifestyle business
• Sales-driven, results motivated and goal-oriented
• Excellent communication skills, both in Danish and English
• Excellent understanding of performance analysis to help drive the business
• Ability to work in a fast-paced and ever changing retail environment

PERSONAL QUALIFICATIONS

• Natural flair for interacting and communicating with people
• Highly organized, structured and service-minded
• Team player yet work well independently
• Loyal and engaged in your workplace
• Passionate about the GANNI brand
• A consistently positive and open-minded attitude towards life and the people in it 

THE GANNI WAY
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!

BE BOLD AND JOIN OUR GANNI COMMUNITY!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the “Apply for position” button.

We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses, and personal expressions. We only want to know why you’re great for this role, so please avoid including your age, and marital status in your CV.