Join us in building the most efficient logistics platform in the industry! Increasing logistics efficiency is one of Wolt’s strategic focus areas. It enables us to continue capital-efficient hypergrowth and provide a world-class customer and partner experience. We have been able to significantly improve both delivery efficiency and quality over the years, at the same time expanding our footprint to now 30 markets under the Wolt brand. Yet, we are just getting started.
Global Operations team drives long-term strategy, scalable processes, and sustainable business models across our entire base of operations. We work closely with our regional teams, general management and key functional leaders across dimensions such as product and analytics, and drive forward company-wide projects with high strategic importance.
The team is seeking a Strategy & Operations Manager to join the exciting and dynamic field of logistics development.
As a Strategy & Operations Manager, you will play a key role in driving programs and initiatives to improve the quality and efficiency of our Logistics Network. You will act as the primary point of contact for specific Wolt regions, focusing on optimizing their operational efficiency.
Using your strong analytical and operational expertise, you will identify opportunities for improvement, collaborate with Regional Operations to implement solutions, and assess their impact on key metrics such as Active Efficiency and Quality. You have a passion for metrics—analyzing, understanding, and interpreting them to uncover root causes, derive leading indicators, presenting insights to stakeholders, and driving data-driven decisions and actions.
Additionally, you will work closely with Product teams and other central and cross-functional stakeholders to ideate, test, and implement new features and products, ensuring their successful rollout and adoption.
What You'll Be Doing:
Act as the primary contact for specific countries, addressing operational needs and driving logistics efficiency and quality improvements
Track performance metrics, identify trends through leading metrics, and implement strategies to enhance efficiency, quality and contribute to reducing the cost of delivery
Dive deep into issues, conduct root cause analysis (RCA), recommend solutions and drive actions resolve challenges
Collaborate with the Product team in ideating, piloting, refining, and rolling out new features and services
Work closely with Central teams to lead strategic initiatives, building scalable processes and sustainable business models.
You will report to our Head of Logistics Development. Preferred locations are in Helsinki, Berlin, and/ or Copenhagen.
Qualifications
4+ years of experience in operations, planning and analytics in fast-paced environments, ideally in e-commerce, supply chain, or consulting with a focus on transportation and e-commerce sectors
Strong sense of ownership with a proactive approach to seeking improvements and driving impactful change
Excellent analytical and structured problem-solving skills and a bias for action
Exceptional stakeholder management and communication abilities in cross-functional settings, building strong relationships and alignment
Proficient in data tools such as Looker, Google Sheets, and SQL, with the ability to extract insights and drive meaningful global outcomes
An undergraduate degree in Business, Statistics, or Analytics is required, with a master’s in a relevant field as a plus, but work experience is strongly preferred.
Fluency in English, valid EU work authorization, and residency in (or willingness to relocate to) Helsinki, Berlin, or another Wolt office location are required.
Additional Information
We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: [email protected]
Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.
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