Student Assistant Customer Support Italy

tamigo goes beyond traditional Workforce Management to help our customers achieve their business goals. We are an indispensable SaaS partner for international enterprises and medium-sized companies, mainly within retail and hospitality. 

Our solution helps companies get ahead by optimising operations and staff management, increasing sales, reducing labour costs, automating workflows, and empowering their employees through effective communication.

tamigo is an equal opportunity employer, devoted to creating and maintaining an inclusive environment and empowering every employee to do their best. Therefore, we urge you to apply, regardless of age, gender identity, sexual orientation, ethnicity, religion, disability, or any other identity.

Looking for hands-on work experience in an international SaaS company?

tamigo is growing, and so is our customer base. Help us give our customers an effortless support experience!

In your role as Student Assistant in Customer Support, you will collaborate mainly with our Italian customers, the rest of the Customer Support team, and with colleagues across the whole company. You’ll gain insight into our product and our core markets and will be fully integrated into our team. And after you graduate, you can potentially join us full-time!

What you will do
•Support Italian and international customers via email and phone, providing technical assistance and troubleshooting.
•Educate and empower customers to maximize their use of tamigo.
•Assist with contract renewals and translate documentation from English to Italian.
•Strive to deliver business and technical value, guided by KPIs.

You have:
•Native level Italian and proficiency in written and spoken English.
•At least 1 year left before graduating from master’s studies in a field such as business, IT, communication, or another relevant field.

What’s in it for you?
•15 hours of work per week.
•A competitive package with internet at home.
•Delicious and inexpensive lunch catered every day.
•The Danish work-life balance, including health initiatives and flexible working hours (we understand you need to focus on your studies, too).
•As a scale up SaaS company, we value initiative and an entrepreneurial spirit, and we give you latitude to realise both.
•A dynamic and international team with 25 different nationalities.
•A beautiful office next to Østerport station.
•Fun social events all year round.

*Check out the solution you will support here! https://tamigo.com/free-trial ;
Sign up using ‘Candidate’ as your company name and tell us what we can do better.

About us:
Please note that you must have a clean criminal record and a valid EU work permit to be considered for this position.

tamigo provides a best-in-class Workforce Management solution to customers in retail and hospitality across Europe.