Student Worker - Customer Success

Student Worker, Customer Success

About Debbie

Debbie is on a mission to revolutionise how companies handle debt collection. As a solution-focused business, we believe our approach is what truly sets us apart in the market. We love delivering our service, but we’re passionate about the solution we’ve built. Debbie is a customer-centric, data-driven debt collection platform. We leverage state-of-the-art technology to transform a field often dominated by outdated practices. Debbie optimizes and automates the most complex aspects of the debt collection process from start to finish—and the feedback we’re getting from the market has been fantastic. Our journey is driven by a few key principles: ambition to go global, pride in our solution, dedication to our team, and the commitment to enjoy this journey while creating real impact.

About the Role

Are you a student interested in customer success, technical coordination, and making a real impact in a growing startup? Join Debbie as a Student Worker in Customer Success! Working around 15 hours per week, you’ll assist in managing customer support tickets, coordinating with the tech team, and improving internal processes. This is an exciting opportunity to gain experience in a SaaS environment and learn valuable skills that contribute to exceptional customer experiences.

What You’ll Be Doing

1. Customer Support Ticket Management:

• Handle incoming customer support requests in our ticketing system, ensuring tickets are accurately prioritized and addressed in a timely manner.

• Track ticket progress and coordinate responses to maintain high levels of customer satisfaction.

2. Coordination with Tech Team:

• Work closely with the tech team to facilitate solutions for technical issues raised by customers.

• Ensure smooth communication between Customer Success and Tech, helping prioritize and escalate issues as necessary.

3. Process and Workflow Optimization:

• Support the development and refinement of internal processes, playbooks, and documentation to improve Customer Success team efficiency.

• Contribute ideas and feedback to make our customer support processes more scalable and effective.

4. Customer Health Monitoring:

• Track key customer health metrics to identify any areas where additional support may be needed.

• Assist in maintaining our proactive approach to customer success, ensuring long-term customer engagement and loyalty.

What We’re Looking For

• Current Student: You’re enrolled in a Bachelor’s or Master’s program in Business, IT, GBI, Communications, Management, or a related field.

• Interest in Customer Success: You’re passionate about providing a great customer experience and ready to contribute to it.

• Organized and Detail-Oriented: You’re proactive, organized, and have an eye for detail when it comes to task and project management.

• Strong Communicator: You’re comfortable working with various teams and have excellent communication skills in English (Danish is a plus!).

• Tech-Savvy: Ideally, you’re comfortable navigating software solutions and interested in learning more about how they work.

Why You Should Join Debbie

• Flexible Hours: Design your work schedule around your classes and exams.

• Hands-On Learning: Gain experience in customer success, SaaS operations, and cross-functional collaboration.

• Innovative Environment: Join an ambitious company making big changes in the fintech space.

• Supportive Culture: Work alongside a dedicated and skilled team where your ideas and contributions will be valued.

Ready to start your career journey with us? Apply on The Hub and be part of a team that’s reimagining debt collection!