Super-User for Onboarding - Construction Tech

CxPlanner Super-User for Onboarding

CxPlanner is a commissioning software company founded in Denmark that focuses on enhancing quality management in complex construction projects. Built by industry professionals for commissioning experts, CxPlanner provides tools that streamline quality assurance and testing processes for large-scale construction projects. With a fast-growing client base spanning more than 20 countries and robust software solutions, CxPlanner is poised to become a global leader in commissioning software.

We're looking for a CxPlanner Super-User who can bridge the gap between technology and commissioning. Whether you're a SaaS onboarding specialist skilled in optimizing digital workflows or a commissioning expert looking to combine your industry expertise with innovative tools, this role offers an exciting opportunity to make an impact.

What you'll do:

• Collaborate directly with US-based commissioning teams to set up and optimize their use of CxPlanner.

• Provide hands-on onboarding and training to ensure clients fully understand and utilize the platform's features.

• Regularly assess client licenses ensuring they align with evolving needs and provide the best value.

• Serve as the primary point of contact for US clients offering assistance, troubleshooting, and guidance as needed.

• Share insights and feedback from clients to help shape and improve the platform.

What we're looking for:

• A flair for processes and verification or experience as a commissioning provider who understands industry challenges.

• Excellent communication and interpersonal skills with a customer-first mindset.

• A proactive problem solver who thrives on helping others succeed.

• Flexibility to align with US working hours.

• Experience with SaaS platforms and/or quality management systems is a plus.

Who You Are:

We're open to two types of candidates who can bring unique strengths to the role:

• Profile 1: Commissioning Expertise Background as a commissioning provider or experience in quality assurance for construction projects. Deep understanding of commissioning processes, workflows, and challenges. Eager to leverage your expertise to help clients adopt innovative software solutions. Familiarity with SaaS platforms or digital tools is a bonus but not required.

• Profile 2: Software and Onboarding Expertise Proven experience in onboarding clients and optimizing their use of SaaS platforms. Strong customer engagement skills with the ability to translate complex needs into effective solutions. Familiarity with quality management systems or construction workflows is a plus. Interest in learning about commissioning processes and collaborating with industry experts.

Company & Benefits

• Collaborative culture: Flat hierarchy and high transparency, including two weekly status team meetings to stay aligned and connected.

• Office-based culture: Approximately four days in the office per week - and flexibility to structure your day. Office based in Holte in Northern Copenhagen.

• Snacks, coffee, tea, drinks and Friday drinks:

• Growth Opportunities: Be part of scaling a SaaS company and shaping your future role within the business.

You will play a crucial role in shaping and executing our process for guiding clients through the CxPlanner universe, ensuring they get started on the right foot and achieve success with our platform.