GN Hearing
Support Specialist: English, French, Italian, optional Swedish
Join us as our new Support Specialist at the world’s oldest start-up, and turn up the volume on your career!
At Jabra, a part of GN, as we strive to improve experiences through our intelligent audio solutions for users worldwide. We are one of the only companies worldwide, developing professional headsets, headphones, hearing aids, video, and gaming solutions under one roof. We understand how to create top tier sound solutions, bringing people closer through continued innovation.
As our new Support Specialist, you will be part of the Product Support team. helping us deliver customer-focused technical support. You will work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions, and suggestions. We aim to empower our customers to maximize the use of our products through education and awareness. With many of your new colleagues sitting around the world, this role also has the option to be remote, or you are welcome to join us in the office, should there be one close to you.
“Even a great product needs best customer service to give great customer experience”, says Wolfgang Gricks, Jabra Support Manager.
What will you be doing, you may ask?
The tasks include, but are not limited to:
Providing friendly service and solution-oriented communication for end customers. Approaching each customer interaction with consideration, exercise restraint, and make informed choices to ascertain the most favorable and fitting solutions for the diverse scenarios at hand
Recording, analyzing, and solving technical problems by phone, email and possibly chat
Logging customer inquiries and solution steps, escalating as needed
Contributing to our customer satisfaction through teamwork in all support communications
Establishing durable rapport with patrons and increase familiarity with the Jabra identity
Contributing to continuous process optimization
Make independent, customer-focused decisions over time while on a call for an efficient customer experience
Test and evaluate new products prior to release
Sound good so far? Here’s what we think you’ll need to succeed:
Experience in dealing with customers
Fluency in Italian, French, English - Written and Verbal
Language skills in Swedish as well would be considered a benefit
Proven customer service experience, ideally in the telecom, high-tech or consumer electronics industries
Experience in supporting customers within a high contact support center
Knowledge around cell phones, apps, and Bluetooth technology, or a willingness to learn
Experience in and are effective in conflict resolution and relationship management
Proven communication skills - You know how to convey message effectively and efficiently
You have a desire to continually learn, adapt and work in a fun, fast-paced environment
Fluent written and spoken French, Italian, English and and in best case even Swedish skills
As an international organization with colleagues in over 50 different countries, our official company language is English.
*This role has the option to be remote.*
Think you’ve got what it takes? Apply now.
The deadline to apply is November 1st. Applications are assessed on a continuous basis, so don’t wait to send yours.
Quick apply: You are welcome to use our Quick Apply functionality, where you only submit your CV in English. Please include a few lines about your motivation in your CV.
The Jabra culture
The Jabra culture is upbeat and positive. We greet every day with energy and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one.
Our leaders advocate for teamwork, our teams are closely associated, and we are steadfast in our conviction that collaboration enhances every level of our corporate structure.
We welcome you in our open-minded and humorous team working in a modern work environment combined with the opportunity to work from home. We offer you the chance to quickly become a team member of a global company with all its possibilities.
Good luck with your application. We’re really looking forward to hearing from you.
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