Surgical Customer Service Representative
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Surgical Customer Service Representative , you will be trusted to work on customer service and order management at our Copenhagen location.
In this role, a typical day will include:
Collaborating with the Customer Operations team to manage and distribute orders efficiently. Overseeing dashboards and phone inquiries to provide excellent customer service. Monitoring and resolving customer inquiries, including product complaints and incidents. Reconciling accounts and following up on deliveries from carriers and backorders. Processing returns and pickups efficiently. Managing destruction requests and addressing debit/credit issues. WHAT YOU’LL BRING TO ALCON:
Experience: Experience in customer service and order management. Technical Skills: Familiarity with SAP and Salesforce is advantageous, but not required. Proficiency in Office programs. Behaviors: Strong multitasking and analytical skills. Commitment to quality and ensuring "first-time right" outcomes. Excellent team player in a multicultural work environment. Languages: Fluent in Swedish and English; proficiency in other Nordic languages is a plus. HOW YOU CAN THRIVE AT ALCON:
Autonomy: Enjoy a high level of autonomy in managing customer service tasks. Challenging Work: Engage in challenging and impactful work that drives customer satisfaction. Team Environment: Be part of a supportive and collaborative Nordic team working with products we value in a beautiful office in Ørestad, close to train and metro stations. Join us in delivering exceptional service to our B2B customers.
