System Supporter for Autorola Marketplace

Do you find value in providing high levels of system support to your colleagues? And would you like to work in an international organization where your support is a value-adding activity for Autorola Marketplace, our global used vehicle auction system? Then this may be the perfect opportunity for you.

The support team is a central part of the Marketplace department, and you will work closely with our experienced Marketplace support manager, in supporting our Marketplace operation of 500+ employees selling more than 10.000 vehicles per month.

Role responsibilities
As our new system supporter, your main responsibilities will include:

• 2nd level support of incoming calls and tickets for the Marketplace administration and front-end systems.
• Analysis, description, and handover of more demanding cases to 3rd level support/development.
• Supporting the development of support processes and manuals.
• Data extraction, statistics, and reporting.
• Expanding and developing our internal documentation.

Your qualifications
To excel in the system supporter role, you should possess the following qualifications:

• System Support: Proven track record in providing system support.
• IT Systems and Data: Strong aptitude for IT systems and data management.
• English Proficiency: High professional level of spoken and written English.
• Analytical Skills: Good ability to interpret and resolve issue descriptions.
• Problem-Solver: Solution-oriented mindset with a proactive approach.
• Customer Focus: Service-minded and customer-oriented attitude.
• Global Navigator: Comfortable working across different time zones, cultures, and languages.

Your personality is crucial in this role. You should bring a positive attitude and a strong drive. You are motivated by being a team player, both in terms of knowledge sharing and team success. Additionally, you have a flexible, open, and self-motivated mindset and consistently strive to create value for customers.

We are offering.
You will become a part of the Marketplace department, consisting of on-site and off-site colleagues from both Denmark and abroad. Autorola Marketplace specialize in online car auctions and tailored solutions for fleet owners, ensuring top-notch remarketing for OEMs, leasing companies, large dealer groups, and banks, while providing a valuable sourcing tool for used car dealers.

We are an established company with a strong entrepreneurial spirit. We have an open-office environment, which is characterized by an informal and easy-going communicative culture. Our headquarters are located right by the railway station at Edisonsvej 7, 5000 Odense C.

You will benefit from a comprehensive pension plan and health insurance. We are committed to building a strong company culture, evident in our social events and inclusive culture. Enjoy our quality lunch service, on-site fitness room, and the weekly social gathering at our Friday bar.­­

Are you interested?­­
We will continuously conduct the job interviews, so do not hesitate to send your application.

For more information regarding the job, you are welcome to contact the Marketplace Support Manager, Michael Eskildsen at [email protected], Phone: +45 26 16 92 48 or HR Consultant Bjarke Matthiassen at [email protected], Phone: +45 63 14 70 58.

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Autorola Group is a family-owned and led international group that specialises in online car auctions and delivers value-creating IT solutions to the automotive industry in the form of process optimisation, online remarketing, and business intelligence. Autorola Group employs approx. 800 employees and is represented in 20 different countries, with head office in Odense.

You can read much more about us at www.autorolagroup.com, www.INDICATA.dk, 
www.autorolasolutions.com and https://dk.linkedin.com/company/autorolasolutions    

In connection with the application process, we want to ensure the protection of your personal data rights. Therefore, we ask you to refrain from including information that falls under "special categories of personal data" as defined in GDPR article 9, paragraph. 1