Tech Support Engineer

The opportunity and what we offer

Formalize is on a scaling journey with significant traction across Europe. As our new Tech Support Engineer, you'll have the opportunity to learn, grow, and tackle significant challenges to make a meaningful impact. Seize this distinctive chance to actively contribute to shaping Formalize's products growth narrative. You will join a growing Customer Success team of +12 people from start.

• Be part of a fast-growing international SaaS company
• High level of trust and autonomy
• Be part of a social, diverse and international team

Responsibilities

• Work closely with the rest of the CS team to solve problems, create value and build loyalty
• Help building and optimizing our Customer Success function across products and customer tiers
• Handle problems on our platforms, validating bugs, and finding the best work arounds
• Technical point-of-contact in the CS team
• Handle technical implementations of customers with complex setups and integrations (e.g. Custom Code and API-integrations)

Qualifications and about you

• +2 years of experience in B2B SaaS or GRC, in a similar technical support role
• Experience working with SaaS platforms
• You have a technical and problem-solving mindset
• You are familiar with front-end coding (preferably JavaScript)
• Professional fluency in English
• A background within pre-sales is seen as a plus

About Formalize

Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan and Madrid. Currently we are a team of +120 people from 14 nationalities operating in multiple European markets and are one of the fastest growing SaaS scale-ups.

Our journey started within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story.

This initial chapter has been within whistleblowing compliance and meeting those regulations. Along the way we established strong partnerships and a base of satisfied customers. Our commitment was recognized through the best customer support, which earned us reputation as a customer-centric pioneer. But now, we extended our expertise to a larger compliance universe including data compliance, risk and privacy.

Formalize helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet, and foresee, the evolving needs of our users - ensuring businesses remain compliant and confident in their operations.

Traits that describe our culture and employees:

• We are all very goal orienteered and hardworking
• We are responsible, and we like accountability
• We are connecting, and we like to build meaningful relationships
• We are optimistic and like to laugh and have a positive atmosphere
• We like to dream big and to have clear visions for the future

Test in the recruitment process

In the recruitment process, we use talent profiles. You will therefore receive a link to the test after sending your application.

Experience shows that it provides the best experience for both candidates and us as a company. It's not about answering right or wrong, but whether one's talents match the context you will work in. We want to hire a colleague who really thrives and flourishes with us, and therefore we are looking for the employee who will be a good fit with Whistleblower Software in relation to

• Fit between the person and work tasks
• Fit between the person and the colleagues in the team
• Fit between the person and the role

We know that when this is staged optimally, you thrive and succeed much better in your job.

Recruitment Process

• Send application and upload relevant information
• Completion of Talent test
• 15 minutes online interview with our Talent Acquisition team
• 30 minutes online interview with our Head of Customer Success
• 60 minutes in-person final interview with our Head of Customer Success (includes a test)