Technical Advisor

Are you ready to leverage your technical expertise in a dynamic and exciting role? Do you want to be part of a team that ensures the world's largest combustion engines operate at peak performance? Are you eager to work closely with customers, providing the technical guidance they need to resolve issues with their 2-stroke main engines? If so, we have the perfect opportunity for you!

You will play an important role in:
As our new Technical Advisor, you'll be based at our Product Center in Copenhagen, joining the aftersales division, MAN PrimeServ. You'll become part of our 45-strong Technical Service Department, dedicated to supporting customers with some of the largest 2-stroke engines globally.

Working closely with our skilled Superintendents and leveraging our in-house expertise, you'll provide customers with the knowledge needed to maintain and troubleshoot their 2-stroke engines. As a member of our 24/7 remote troubleshooting team, you'll assist customers worldwide, responding to inquiries through our Cloud4Service system. You'll represent MAN to our customers, ensuring clear and effective communication to maintain strong relationships.

Through our academy, you'll enhance your technical understanding and competence in 2-stroke engines. You'll gain advanced skills in maintaining and troubleshooting MC-C, ME-B, and ME engines, and learn about the latest gas and dual-fuel engines. You'll also have access to our internal knowledge hub and a broad in-house network across various departments.

Furthermore, your responsibilities will be to:

• Provide top-notch service, maintenance, and troubleshooting for MAN 2-stroke engines.
• Support customer inquiries via email and phone.
• Assist travelling colleagues during onboard attendances.
• Utilize our internal MAN network to resolve complex customer issues.
• Continuously educate yourself on new MAN technologies.
• Support the global MAN organization.
• Handle the 24/7 emergency phone on a 7-day rolling schedule

We imagine that you:
We envision you as a talented engineer with a strong interest in electronics, hydraulics, automation, and mechanics. You're customer-oriented, enjoy solving technical issues independently, and aren't afraid to seek input from colleagues. You likely have experience with engines and auxiliary systems.

Additionally, you:

• Hold a technical degree in engineering, with some experience as a marine engineer preferred.
• Alternatively, have significant experience in large-scale industries and are ready for a career change.
• Thrive on customer interaction and excel in a customer-focused environment.
• Have a knack for troubleshooting complex mechanical and/or electrical systems.
• Communicate effortlessly in English across cultures, borders, and organizational levels.

Welcome to Technical Service Department
You will be part of our Technical Service Department, joining the 24/7 remote troubleshooting team of 4 Technical Advisors manning the support towards our customers 24/7/365 and taking care of our customers’ inquiries for technical guidance and sparring.

You will handle the emergency phone on a 7-day rolling schedule between you and the 3 other team members of the 24/7 team. The schedule is carefully planned so that you can organize your working hours and private life as best as possible.

As part of your onboarding, we will ensure the best training either in our MAN PrimeServ Academy or by site supervision of experienced colleagues.

Unleash your potential: join us towards a carbon-neutral future
We offer you an opportunity to help shape the world of tomorrow – whether you are just starting out, taking your first career steps after graduation or looking for the next big career challenge.

At MAN Energy Solutions, we focus on diversity and equality to create a creative and inclusive culture. We believe that a diverse workforce with a mix of gender, nationalities and perspectives will drive innovation, creativity and productivity. We are committed to our employees’ well-being, and you will have the opportunity to join different social activities from yoga and fishing to creative clubs.

We prioritize work-life balance with the possibility for flexible working hours, home office and mental well-being including health insurance and focus on work atmosphere. Here you have opportunities for growth, development and mentorship. 

At MAN Energy Solutions, you can create, drive, build and be a part of improving innovative energy solutions while achieving your personal career goals.

In 2027, MAN Energy Solutions will move to Trekroner in Roskilde. Here we will consolidate all our current locations on Zealand into one large site. 
 

About MAN Energy Solutions

• 250 years of experience in advanced engineering
• We deliver a unique portfolio of technologies and opportunities in the development of engines for use on ships and in power plants across the globe
• We work from the motto "Future in The Making" because we make a virtue out of creating sustainable solutions and contribute to a carbon neutral economy
• We have over 15,000 employees worldwide. In Denmark, we are 2,200 passionate employees with more than 40 nationalities

Build your own future
Send your application to us no later than the 30th of April 2025. We will conduct interviews during the application period. If you have any questions, you are welcome to contact 24/7 Team Lead Lasse Nygaard Baastrup by phone +45 5123 2259. More information about the company can be found at www.man-es.com. We encourages all qualified candidates regardless of gender, age, religion, disability and ethnic background to apply for this position.

Relocating to Denmark is a major step for our new international colleagues. To support this transition, we offer several initiatives, including Spouse Days to help build a strong cross-cultural network within MAN Energy Solutions, as well as Danish language courses based on individual proficiency levels. Furthermore, we offer intercultural training tailored to the countries and regions we collaborate with, as well as global mindset training for all employees and managers. This is to promote a collaborative and inclusive work environment. Our mobility package also includes assistance with obtaining a Danish CPR number, tax information, and work permits.

At MAN Energy Solutions, we strive for an inclusive and fair recruitment process for our job applicants based on equity. We encourage all qualified candidates, regardless of gender, age, religion, disability and ethnic background to apply for this position. Therefore, please refrain from attaching a photo to your CV or cover letter. Furthermore, assistive tools will be available when needed, for example for dyslexia.